ADMS Operations & Customer Support Specialist

GREAT HEALTH TECHNOLOGIES PTE. LTD.

Singapore

On-site

SGD 42,000 - 68,000

Full time

14 days+

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Job summary

Great Health Technologies Pte. Ltd. is seeking a Business Support Executive to coordinate the daily operational support of Automated Dispensing Machines (ADMS) across customer sites and monitor software performance.

You will prepare weekly performance reports, liaise with customers, engineering, CSU, and internal stakeholders, track incidents, and drive preventive maintenance and site coordination. The role requires strong communication and coordination skills with 1–3 years of IT/engineering

Qualifications

1–3 years of experience in IT or engineering support.
ITE or Diploma in IT/CS/Electronics/Mechatronics/Engineering or related field.

Responsibilities

Monitor the operational performance of ADMS across assigned customer sites.
Prepare and present weekly ADMS and software performance reports to customers.
Log, categorize and track incidents and service requests; escalate to engineers/CSU as needed.
Coordinate quarterly preventive maintenance (QPM) schedules and site visits.
Maintain ADMS inventory, spare-parts records, and related documentation.
Identify opportunities to improve monitoring dashboards and reporting processes.
Maintain records of customer feedback and meeting minutes; ensure follow-up actions are completed.