Administrative Assistant (Underwriting Commercial Lines)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

TOKIO MARINE INSURANCE SINGAPORE LTD. is seeking a diligent team member to handle general client enquiries, maintain client/agent data in the system, and process policies and endorsements.

You will also prepare cover letters and policy clauses, ensure renewal notices are accurate, and support filing systems to keep documents organized. The role requires an ITE qualification or related discipline, with a preference for at least 1 year of experience, strong interpersonal skills, and meticulous

Qualifications

• Min. ITE qualification or related discipline.
• Preferably with minimum 1 year working experience.
• Willingness to learn and meticulous.
• Possess good interpersonal and communications skills.
• Certificate In General Insurance (CGI) exam if required.

Responsibilities

• Provide customer service to clients on general enquiries pertaining to clients’ policies.
• Create and modify client/agent codes and update clients’ information in the system.
• Process and issue policies / endorsements.
• Check all policies and endorsements processed.
• Prepare cover letters to attach to policies for dispatch to clients.
• Prepare draft policy clauses and endorsements.
• Responsible for ensuring the accuracy of renewal notices, claims statistics and summary of insurance for review.
• Sort renewal notices and extract policy files for renewals due, prepare claims statistics and summary of insurance.
• Support the maintenance of an effective policy and/or document filing system by ensuring the proper filing endorsement copies faxed by clients are being filed together with office copy.
• Ensure policy jacket’s accuracy and sufficient stocks are in place.
• Other duties and assignments that may be instructed by the superior from time to time.

Skills

Customer service

Interpersonal skills

Attention to detail

Willingness to learn

Education

ITE or related discipline

Job description

Responsibilities:

• Provide customer service to clients on the general enquiries pertaining to clients’ policies;
• Create and modify client/agent codes and updating of clients’ information in the system;
• Process and issue policies /endorsements;
• Check all policies and endorsements processed;
• Prepare cover letters to attach to policies for dispatch to clients;
• Prepare draft policy clauses and endorsements;
• Responsible for ensuring the accuracy of renewal notices, claims statistics and summary of insurance for review;
• Sort renewal notices and extract policy files for renewals due, prepare claims statistics and summary of insurance;
• Support the maintenance of an effective policy and/or document filing system by ensuring the proper filing endorsement copies faxed by clients are being filed together with office copy;
• Ensure policy jacket’s accuracy and sufficient stocks are in place;
• Other duties and assignments that may be instructed by the superior from time to time.

Requirements:

• Min. ITE qualification or related discipline;
• Preferably with minimum 1 year working experience;
• Prepare to take up Certificate In General Insurance (CGI) exam if required;
• Willingness to learn and meticulous;
• Possess good interpersonal and communications skills;
• An attractive remuneration and bonus package will be offered to the successful candidate.