Admin Officer

GRINWEIV ALLIANCE PTE LTD; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

AWS and bonuses

Medical coverage

Annual leave entitlement

On-the-job training

Friendly work environment

Job summary

GRINWEIV ALLIANCE PTE LTD is seeking an administrative professional to support general insurance operations in Singapore. You will respond to customer inquiries, liaise with insurers for quotations and policy processing, and assist with claims coordination and documentation.

The role requires basic insurance knowledge, MS Office proficiency, and Mandarin communication abilities, with a welcoming environment for fresh candidates and local open eligibility.

Qualifications

• GCE 'O' Level or equivalent required.
• 1–2 years of administrative or customer service experience preferred.
• General Insurance certifications (BCP, PGI, ComGI, HI or equivalent) advantageous.
• Mandarin communication ability required (spoken and written).
• Open to Singapore citizens and permanent residents.
• Proficiency with MS Office requested.

Responsibilities

• Respond promptly and professionally to customer enquiries about general insurance policies.
• Liaise with insurers to obtain quotations and process policies, renewals, endorsements, and cancellations.
• Assist customers with insurance claims by coordinating with insurers and timely follow-up.
• Manage incoming calls and emails to address general enquiries and provide accurate information.
• Perform administrative tasks including data entry, document preparation, filing, and record management.
• Ensure accurate and timely processing of insurance documentation.
• Collaborate with team members to complete additional administrative and operational tasks.

Skills

MS Office (Word/Excel)

Communication skills

Interpersonal skills

Organization

Mandarin communication

Education

GCE 'O' Level or equivalent

Tools

Microsoft Office Suite

Job description

Job Responsibilities

• Respond promptly and professionally to customer enquiries about general insurance policies to ensure clear communication and customer satisfaction




• Liaise with insurers to obtain accurate quotations and process new business, renewals, endorsements, cancellations, and policy documentation efficiently




• Assist customers with insurance claims by coordinating with insurers and following up to ensure timely resolution




• Manage incoming phone calls and emails to address general insurance enquiries and provide accurate information




• Perform administrative tasks including data entry, document preparation, filing, and record management to maintain organised and up-to-date records




• Ensure accurate and timely processing of insurance documentation to support smooth policy administration




• Collaborate with team members to complete additional administrative and operational tasks as assigned, contributing to overall team effectiveness

Preferred competencies and qualifications

• Minimum GCE \"O\" Level or equivalent




• Proficient in Microsoft Office applications (Word and Excel) to support documentation and communication tasks




• 1–2 years of administrative or customer service experience preferred to enhance job performance




• Positive attitude and willingness to learn, suitable for fresh candidates




• General Insurance certifications (BCP, PGI, ComGI, HI or equivalent) advantageous for deeper industry knowledge




• Ability to communicate in Mandarin (spoken and written) to liaise effectively with Mandarin-speaking clients via phone and email




• Good communication and interpersonal skills to engage with customers and team members




• Responsible, organised, and able to work independently in a fast-paced environment to meet deadlines and manage workload




• Open to Singaporeans and permanent residents.

Benefits

• AWS and performance-based bonuses.




• Medical coverage and annual leave entitlement.




• Stable career opportunities in the insurance industry.




• On-the-job training and professional development opportunities.




• Friendly, collaborative, and supportive work environment.