Admin Executive - 5 days, Bukit Batok

SASCO SENIOR CITIZENS' HOME; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Permanent role

Work life balance

Friendly environment

Job summary

Hong Kah North Day Care Centre is seeking an Administrative Officer to anchor the centre’s administrative functions. You will coordinate referrals, admissions, billing, reporting, and service operations, enabling Social Workers to focus on direct clinical and casework responsibilities.

You will engage seniors and caregivers, handle intake, service agreements, registrations, and support MDT processes and invoicing, ensuring smooth operations in a friendly, patient-centered environment.

Qualifications

• Comfortable working with seniors and engaging them to fill forms
• Experience managing end-to-end administrative processes
• Ability to coordinate with multi-disciplinary teams
• Experience in social services or healthcare settings required
• Diploma in relevant field required

Responsibilities

• Coordinate referrals and intake for BRIGHT, update status through discharge
• Manage CARES admissions, data entry, service agreements, deposits and NRIC docs
• Provide admin support for MDT processes and billing/invoicing
• Support social workers with FA documentation and simple financial tasks
• Handle day-to-day operations and documentation for the centre

Skills

Comfortable with seniors

Communication with seniors

Administrative processes

Team collaboration

Education

Diploma in Social Services/Community Services/Healthcare Admin/Business Admin

Tools

BRIGHT system

Job description

Hong Kah North Day Care Centre

Mon to Fri, 8.30am to 5.30pm

Permanent role with benefits

Work life balance and Friendly work environment

Job purpose

The Admin Officer serves as the administrative anchor for the Hong Kah North Centre. The role is responsible for end-to-end coordination of referrals, admissions, billing, reporting, and service operations, ensuring smooth centre functioning and freeing Social Workers to focus on direct clinical and casework responsibilities.
The role also provides frontline administrative support and is comfortable engaging seniors and caregivers as part of service delivery.

Key responsibilities

1. Administrative & Referral Management Referrals and Intake Coordination

Manage BRIGHT referrals, including:

• Processing referrals
• Updating BRIGHT status from assignment to discharge
• Preparing CARES client profiles
• Scheduling intake (Day Care) and Initial Assessment (Home Therapy) and providing brief system updates
• Updating BRIGHT progress notes and liaising with AIC officers where required
• Supporting social workers in simple Financial Assistance (FA) documentation and submissions, financial deviations

2. Registration and Admission

Manage CARES admission and data entry, including:

• Service Agreements (Sharing with seniors and signing of agreements), other required forms
• Coordinate client registrations
• Coordinate deposit collection and NRIC documentation
• Flag follow-up needs for Social Work support

3. Care Plan (ICP) / MDT Support

• Provide documentation and administrative support to Social Workers for MDT processes and conduct simple questionnaires where required (with training)
• Support discharge processes and financial billing and invoicing matters
• Any other assigned matters related to administration and documentation, day to day operations

Qualifications and Skills Required

• Diploma in Social Services, Community Services, Healthcare Administration, Business Administration, or related fields
• Minimum 2 years' experience in social service agencies, healthcare, community care or other related social service settings
• Experience managing end-to-end administrative processes
• Must be comfortable working with seniors and communicating/coordinating with them, asking simple questions to engage seniors and to fill up forms jointly with seniors
• Must be passionate in working with the elderly
• Ability to work with a multi-disciplinary team consisting of Social Workers, OT/PT, Nurses, etc