Admin Associate / Executive (Social Service)

Swift Search Global Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Swift Search Global Pte Ltd is seeking a dedicated administrative professional to support social services operations in a community healthcare setting. You will gather client backgrounds, maintain records, and coordinate submissions for financial assistance schemes.

The role requires 1 year of related experience, comfort working with residents and external agencies, and strong documentation skills. Diploma or degree in social-related fields is preferred; the position is on-site in Singapore.

Qualifications

• Minimum 1 year of relevant working experience in social service, community service, healthcare, or related sectors.
• Prior exposure to financial assistance schemes (e.g. Medifund, MFEC, IDAPE, PGDAS) will be an advantage.
• Comfortable liaising with residents, families, healthcare institutions, and external agencies.
• Strong administrative and documentation skills with attention to detail for case files and audit purposes.

Responsibilities

• Gather social and financial background information of residents and/or their families prior to the application of financial assistance schemes.
• Update and maintain accurate records in the referral and enquiries database and information system.
• Ensure timely submission of financial assistance applications such as Medifund, MFEC, IDAPE, PGDAS and others.
• Act as the main point of contact between residents, families, and healthcare institutions to coordinate referrals and process applications for potential residents.
• Ensure proper documentation of case files, referrals, and other relevant documents for effective case management and audit purposes.
• Perform data entry and regularly update information to maintain accuracy of databases.
• Handle administrative tasks including enquiries, referrals, and admissions.
• Facilitate residents’ transfers to other facilities or healthcare institutions, as well as coordinate discharge processes.
• Undertake any other duties or projects as assigned by the supervisor.
• May required to be stationedin the office to handle incoming phone calls, walk-in enquiries, and other front-desk administrative duties as and when required.

Education

Diploma or Degree in Social Work, Social Sciences, Community Services, Healthcare Administration

Job description

Monday to Friday

8:00 AM – 5:30 PM

Location: Toa Payoh/ Elizabeth Drive/ Queensway/ Tampines

Job Responsibilities

• Gather social and financial background information of residents and/or their families prior to the application of financial assistance schemes.
• Update and maintain accurate records in the referral and enquiries database and information system.
• Ensure timely submission of financial assistance applications such as Medifund, MFEC (Medical Fee Exemption Card), IDAPE (Interim Disability Assistance Programme for the Elderly), PGDAS (Pioneer Generation Disability Assistance Scheme), and others.
• Act as the main point of contact and liaison between residents, families, and healthcare institutions to coordinate referrals and process applications for potential residents.
• Ensure proper documentation of case files, referrals, and other relevant documents for effective case management and audit purposes.
• Perform data entry and regularly update information to maintain accuracy of databases.
• Handle administrative tasks including enquiries, referrals, and admissions.
• Facilitate residents’ transfers to other facilities or healthcare institutions, as well as coordinate discharge processes.
• Undertake any other duties or projects as assigned by the supervisor.
• May required to be stationedin the office to handle incoming phone calls, walk-in enquiries, and other front-desk administrative duties as and when required

Requirements

• Minimum 1 year of relevant working experience in social service, community service, healthcare, or related sectors.
• Prior exposure to financial assistance schemes (e.g. Medifund, MFEC, IDAPE, PGDAS) will be an advantage
• Diploma or Degree in Social Work, Social Sciences, Community Services, Healthcare Administration, or related disciplines preferred.
• Comfortable liaising with residents, families, healthcare institutions, and external agencies.
• Strong administrative and documentation skills, with attention to detail for case files and audit purposes.

Candidates pursuing a part-time diploma or degree in a relevant field (e.g. Social Work or Psychology) are welcome to apply

We regret to inform you that only shortlisted candidates will be notified.