Admin cum QA assistant

Marketing Institute of Singapore (MIS), The; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Administrative Support Officer to provide operational support across various departments. The role involves managing documentation, assisting with HR functions, and maintaining quality assurance processes. Candidates should possess a diploma in Business Administration or a related field with 1–2 years of experience in administration or quality assurance. Strong organizational skills and proficiency in Microsoft Office are required. Candidates must be Singapore Citizens or Permanent Residents.

Qualifications

• At least 1–2 years of relevant working experience in administration or quality assurance.
• Familiarity with accreditation frameworks like EduTrust or Bizsafe is advantageous.
• Strong written and verbal communication skills are essential.

Responsibilities

• Provide day-to-day administrative and operational support to all departments.
• Assist in maintaining and updating QA policies and process documentation.
• Support HR functions, including attendance tracking and onboarding.

Skills

Organizational skills

Attention to detail

Communication skills

Proficiency in Microsoft Office

Education

Diploma in Business Administration or related field

Job description

Key Responsibilities

Administrative Support

• Provide day-to-day administrative and operational support to all departments.
• Manage filing systems, documentation, and correspondence accurately and efficiently.
• Assist in scheduling meetings, preparing minutes, and tracking follow-up actions.
• Support procurement activities, vendor coordination, and office maintenance.
• Assist HR and operations functions, including attendance tracking, leave administration, and onboarding matters.
• Support the organization of internal and external events, staff training sessions, and workshops.

Quality Assurance & Compliance

• Assist in maintaining and updating QA policies, Standard Operating Procedures (SOPs), and process documentation.
• Support compliance efforts with relevant accreditation and regulatory frameworks (e.g. CPE, EduTrust, ISO 9001).
• Maintain QA records, audit documentation, and corrective/preventive action reports.
• Assist in internal and external audit preparations by ensuring documentation and records are accurate and complete.
• Conduct basic checks to ensure compliance with internal QA processes.
• Help compile QA-related reports and statistics for management review.
• Participate in continuous improvement initiatives to enhance service quality and operational efficiency.

Requirements

• Diploma or equivalent qualification in Business Administration, Quality Management, or a related field.
• At least 1–2 years of relevant working experience in administration or quality assurance, preferably within the education or training sector.
• Familiarity with accreditation and regulatory frameworks such as EduTrust, Bizsafe, or equivalent is advantageous.
• Good organizational and coordination skills with strong attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Responsible, proactive, and able to maintain confidentiality.
• Able to commence work immediately or within short notice.
• Open to Singapore Citizens and Singapore Permanent Residents only.