Admin cum ACLP Trainer

KENKO ACADEMY PTE. LTD.; Singapore; Hybrid; SGD 47,000 - 62,000; Full time

Job summary

Kenko Academy is seeking an organized, personable Administrator cum ACLP Trainer to join as a hybrid role combining front-of-house admin duties with hands-on training delivery across PWM Food Services, PWM Retail, Cybersecurity and Awareness, and Baking and Culinary courses.

You will manage enrolment, records, scheduling, payments, and co-ordinate trainer timetables while supporting marketing efforts and liaising with stakeholders.

Qualifications

• Minimum GCE 'O' Level or Diploma
• ACLP Trainer certification or eligible
• Experience in admin or customer service preferred
• Adult training experience preferred

Responsibilities

• Greet visitors, students, and corporate clients at front desk.
• Handle enrolment, registration, and scheduling of courses across all training areas.
• Maintain accurate student records, attendance, and course completion tracking (WSQ/SkillsFuture where applicable).
• Process payments, invoices, grant claims, and basic bookkeeping tasks.
• Respond to phone, email, and walk-in enquiries professionally.
• Coordinate class timetables, venues, and trainer schedules across multiple tracks.
• Order and manage training/office supplies including baking/cooking materials.
• Support marketing efforts like social media updates and promotional materials.
• Liaise with vendors, corporate clients and regulatory bodies as needed.
• Assist management with reports and administrative support.
• ACLP Trainer duties: plan, prepare, and deliver training across PWM Food Services, PWM Retail, Cybersecurity and Awareness, and Baking and Culinary.

Skills

Customer service

Administrative tasks

Training delivery

Multitasking

Communication

Education

Diploma or equivalent

Tools

MS Office (Word, Excel)

LMS software

Job description

Kenko Academy is looking for an organized, personable, and multi-skilled individual to join our team as Administrator cum ACLP Trainer. This is a hybrid role combining front-of-house administrative duties with hands-on training delivery across our Progressive Wage Model (PWM) Food Services, PWM Retail, Cybersecurity and Awareness, and Baking and Culinary courses.

Job Responsibilities

Administrative Duties

• Manage day-to-day front desk and office operations, including greeting visitors, students, and corporate clients
• Handle enrolment, registration, and scheduling of courses across all training areas
• Maintain accurate student records, attendance, and course completion tracking (including SkillsFuture/WSQ documentation where applicable)
• Process payments, invoices, grant claims, and basic bookkeeping tasks
• Respond to phone, email, and walk-in enquiries in a timely and professional manner
• Coordinate class timetables, venues, and trainer schedules across multiple course tracks
• Order and manage training/office supplies, including materials for baking and culinary practical sessions
• Support marketing efforts such as social media updates, promotional materials, and course open-house events
• Liaise with vendors, corporate clients, and regulatory/accreditation bodies (e.g. SSG, WSQ) as needed
• Assist management with reports, documentation, and general administrative support

ACLP Trainer Duties

• Plan, prepare, and deliver training for one or more of the following: PWM Food Services, PWM Retail, Cybersecurity and Awareness, and Baking and Culinary courses
• Adapt delivery style and content to suit adult learners from diverse backgrounds and industries
• Conduct practical/hands-on sessions (e.g. baking demonstrations, retail service simulations, cybersecurity awareness workshops) as relevant to assigned modules
• Assess participants' competency and provide constructive, actionable feedback
• Maintain training records, attendance, and assessment documentation in compliance with ACLP/WSQ requirements
• Ensure a safe, structured, and engaging learning environment, including proper handling of kitchen equipment and food safety practices for culinary sessions
• Stay current with ACLP certification standards, PWM curriculum updates, and emerging cybersecurity trends; renew credentials as required
• Contribute to the development and continuous improvement of training materials, case studies, and course content
• Communicate with learners and corporate sponsors on progress, outcomes, and areas for improvement

Job Requirements

• Minimum GCE 'O' Level / Diploma or equivalent; relevant industry certifications an advantage
• Certified or eligible to be certified as an ACLP Trainer (training/certification support may be provided)
• Subject matter experience or qualifications in one or more of: food services, retail operations, cybersecurity, or baking/culinary arts
• Prior experience in an administrative or customer service role preferred
• Prior adult training, coaching, or facilitation experience strongly preferred
• Familiarity with WSQ/SkillsFuture frameworks and PWM course requirements is a plus
• Proficient in Microsoft Office (Word, Excel) and comfortable with basic office/LMS software
• Strong communication and interpersonal skills, able to engage confidently with adult learners and corporate stakeholders
• Well-organized, detail-oriented, and able to multitask across administrative and training duties
• Positive, patient, and approachable demeanor
• Able to work flexible hours, including weekends/evenings, for training sessions and practical classes
• A team player who is proactive and takes initiative