Admin Assistant (Digital health)

Cloud Health Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Career progression

HQ-based role

Team culture

Central location above MRT

Job summary

Cloud Clinic in Singapore seeks an Admin Assistant to support HQ operations with administrative coordination, customer support, and order fulfilment. No healthcare experience required; eager learners welcome and growth opportunities available.

The role focuses on day-to-day operations, with responsibilities ranging from inquiries handling to stock coordination and simple reporting. Excellent communication and attention to detail are essential for success.

Qualifications

• Diploma or equivalent qualification in a service-oriented field.
• Experience in administrative, customer service, or similar roles is a plus.
• Strong communication and organizational skills.

Responsibilities

• Handle inquiries from customers via chat, email, or messaging platforms.
• Manage customer records, registrations, and scheduling.
• Coordinate with internal teams to resolve issues promptly.
• Process and track customer orders and deliveries.
• Verify customer details and billing information.
• Ensure accurate documentation and timely follow-ups.
• Perform data entry, filing, and bookkeeping tasks.
• Assist with stock monitoring and supplier coordination.
• Prepare simple reports and support daily office operations.
• Support other business functions and ad-hoc admin tasks as needed.

Skills

Customer service

Attention to detail

Google Docs

Spreadsheets

Data entry

Adaptability

Education

Polytechnic Diploma, GCE A / O / NITEC

Tools

Google Docs

Spreadsheets

Job description

About the role

We are looking for a detail-oriented and motivated Admin Assistant to support our HQ operations. This role focuses on administrative coordination, customer support, and order fulfilment, ensuring smooth day-to-day operations of our digital health platforms. The ideal candidate does not need prior healthcare experience. We welcome applicants who are eager to learn, adaptable, and looking to grow in a dynamic environment. Both junior and senior positions are available.

Key responsibilities

• Handle inquiries from customers through chat, email, or messaging platforms
• Manage customer records, registration, and scheduling
• Coordinate with internal teams to resolve issues promptly
• Process and track customer orders and deliveries
• Verify customer details and billing information
• Ensure accurate documentation and timely follow-ups
• Perform data entry, filing, and bookkeeping tasks
• Assist with stock monitoring and supplier coordination
• Prepare simple reports and support daily office operations
• Support other business functions and ad-hoc admin tasks as needed

About you

• Polytechnic Diploma, GCE A / O / NITEC qualification
• Background in administrative, customer service, retail, F&B, hospitality, or any service-oriented role
• Compassionate and sensitive towards customers
• Excellent customer service skills and attention to detail
• Willing to learn and adapt in a fast-paced environment
• Confident with google docs and spreadsheets
• No previous healthcare experience required

About us

Cloud Clinic is building APAC #1 healthcare e-commerce experience. We are engineering novel ways to provide affordable and convenient healthcare to individuals who are proactive and independent. Sire and Dame provides subscription-based prescriptions for men and women.

Benefits

• Be part of a growing digital health startup with real career progression
• HQ-based role, minimal patient-facing work
• Supportive, friendly, and learning-driven team culture
• Central office location, right above MRT station