Admin assistant (Digital Health)

Cloud Health; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Cloud Health Pte Ltd in Singapore is seeking an Admin Assistant to support HQ operations. This role focuses on administrative coordination, customer support, and order fulfilment to ensure smooth day-to-day platform operations.

The ideal candidate has a Polytechnic Diploma or equivalent (O level/NITEC) and no healthcare experience is required. We welcome learners who are adaptable and detail-oriented, with a willingness to grow in a dynamic startup.

Qualifications

• O level / NITEC / Diploma and above. No healthcare exp required.
• Polytechnic Diploma, GCE A / O / NITEC qualification.

Responsibilities

• Customer service and success: Handle inquiries from customers through chat, email, or messaging platforms; Manage customer records, registration, and scheduling; Coordinate with internal teams to resolve issues promptly.
• Order fulfilment and support: Process and track customer orders and deliveries; Verify customer details and billing information; Ensure accurate documentation and timely follow-ups.
• Administrative duties: Perform data entry, filing, and bookkeeping tasks; Assist with stock monitoring and supplier coordination; Prepare simple reports and support daily office operations; Support other business functions and ad-hoc admin tasks as needed.

Skills

Customer service

Attention to detail

Google Docs

Spreadsheets

Data entry

Education

Diploma or equivalent

GCE A/O/NITEC

Tools

Google Docs

Spreadsheets

Job description

Company: Cloud Health Pte Ltd

Position: Admin assisstant

Requirements: O level / NITEC / Diploma and above. No healthcare exp required

Job Overview

We are looking for a detail-oriented and motivated Admin Assistant to support our HQ operations. This role focuses on administrative coordination, customer support, and order fulfilment, ensuring smooth day-to-day operations of our digital health platforms.

The ideal candidate does not need prior healthcare experience. We welcome applicants who are eager to learn, adaptable, and looking to grow in a dynamic environment.

Both junior and senior positions are available. Candidates requiring a work permit / SP / EP are welcome to apply.

Responsibilities

Customer service and success

• Handle inquiries from customers through chat, email, or messaging platforms.
• Manage customer records, registration, and scheduling
• Coordinate with internal teams to resolve issues promptly.

Order fulfilment and support

• Process and track customer orders and deliveries.
• Verify customer details and billing information.
• Ensure accurate documentation and timely follow-ups.

Administrative duties

• Perform data entry, filing, and bookkeeping tasks.
• Assist with stock monitoring and supplier coordination.
• Prepare simple reports and support daily office operations.
• Support other business functions and ad-hoc admin tasks as needed.

Qualities we are looking for

• Polytechnic Diploma, GCE A / O / NITEC qualification
• Background in administrative, customer service, retail, F&B, hospitality, or any service-oriented role. Healthcare administration is a plus.
• Compassionate and sensitive towards customers
• Excellent customer service skills and attention to detail
• Willing to learn and adapt in a fast-paced environment
• Confident with google docs and spreadsheets
• Candidates with no previous healthcare experience are welcome to apply

Why work with us?

• Be part of a growing digital health startup with real career progression.
• HQ-based role, minimal patient-facing work.
• Supportive, friendly, and learning-driven team culture.
• Central office location, right above MRT station.

Background

Cloud Clinic is building APAC #1 healthcare e-commerce experience. We are engineering novel ways to provide affordable and convenient healthcare to individuals who are proactive and independent. Sire and Dame - provides subscription-based prescriptions for men and women.

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"If you can't speak to your GP, speak to us" - Cloud Clinic