Accreditation Systems & Data Specialist

ESG Enterprise Singapore; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Government Technology Agency (GovTech) seeks a versatile governance and operations officer to support SACiNET, the Singapore Accreditation Council's digital platform. You will be the primary business enabler between SAC teams, CABs, IT vendors and internal stakeholders to ensure smooth operations, data integrity and effective project delivery.

Responsibilities include handling user inquiries, documenting requirements, supporting UAT and enhancements, plus generating KPI reports and dashboards.

Qualifications

• Diploma or Degree in Information Systems, Business, Engineering, Computer Science, Data Analytics, AI or related disciplines.
• 2–5 years in system administration, business support, project coordination or digital transformation initiatives.
• Experience with enterprise apps such as Microsoft Dynamics and AI initiatives is preferred.
• Experience in user requirement gathering and UAT is preferred.
• Experience working with government agencies or regulatory environments is an advantage.

Responsabilités

• Serve as the first point of contact for SAC officers, assessors, committee members and CABs on SACiNET-related matters. Manage and resolve user inquiries, incidents and service requests. Coordinate with IT vendors and EnterpriseSG Digital, Data & IT Division (DDI) on issue investigation and resolution.
• Gather and document business requirements from SAC operational teams; support UAT, system validation and deployment of enhancements.
• Monitor enhancement requests and maintain an enhancement backlog; support AI digitalisation initiatives related to SAC processes.
• Ensure accuracy and integrity of SACiNET records; generate operations, management and KPI reports; assist in dashboards and presentations.
• Prepare and maintain user guides, FAQs and training materials; conduct onboarding and refresher briefings for users; coordinate communications on system changes.
• Support governance meetings, project reviews and service management activities; monitor vendor performance; assist procurement-related activities and documentation management.
• Maintain records relating to SACiNET governance; support preparation of management papers and committee updates.

Connaissances

System administration

Stakeholder liaison

Business process improvement

UAT

Vendor coordination

Data analysis

Formation

Diploma/Degree in Information Systems or related discipline

Outils

Microsoft Dynamics

Project management tools

Description du poste

Government Technology Agency (GovTech) seeks a versatile governance and operations officer to support SACiNET, the Singapore Accreditation Council's digital platform. You will be the primary business enabler between SAC teams, CABs, IT vendors and internal stakeholders to ensure smooth operations, data integrity and effective project delivery.

Responsibilities include handling user inquiries, documenting requirements, supporting UAT and enhancements, plus generating KPI reports and dashboards.