Account Representative

ONE SEVEN CONSULTING PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

ONE SEVEN CONSULTING PTE. LTD. is seeking an Account Representative to manage international customer accounts and support the field sales team. You will drive revenue growth across an established customer base and coordinate with logistics, procurement, and finance to meet delivery commitments.

The role requires 3–5 years in inside or sales support, and experience with hydraulics is preferred. Proficiency in SAP, CRM, and Microsoft Office is essential to succeed.

Qualifications

• 3–5 years in inside sales, internal sales or sales support.
• Hydraulics experience in a B2B environment is preferred.
• Proficiency in SAP ERP and CRM systems, along with Microsoft Office.

Responsibilities

• Serve as the main contact for international customers via telephone and email.
• Prepare quotations for hydraulic components, systems and services, and follow through to a commercial decision.
• Proactively identify new sales opportunities across the account base.
• Identify upsell and cross-sell opportunities within established accounts and convert them into orders.
• Enter and process sales orders accurately, keeping customers informed of backlog status.
• Coordinate shipment arrangements with customers, aligning delivery timelines against order requirements.
• Arrange credits, refunds, exchanges and the despatch of marketing material as required.
• Provide technical and commercial support to customers throughout the enquiry, quotation and order cycle.
• Manage customer enquiries, complaints and after-sales support through to resolution.
• Record and maintain accurate customer information within the CRM system.
• Work with technical support, logistics, procurement, and finance teams to resolve customer requirements.

Skills

Account management

Negotiation

Customer service

Communication

Tools

SAP

CRM systems

Microsoft Office

Job description

We are partnering with a global industrial equipment manufacturer with a regional hub in Singapore in a search for an Account Representative to manage international customer accounts and support the field sales team, driving revenue growth across an established customer base.

Responsibilities

• Serve as the main point of contact for international customers, handling day-to-day communication by telephone and email.
• Prepare quotations for hydraulic components, systems and services, and follow them through to a commercial decision.
• Approach customers proactively to uncover new sales opportunities across the account base.
• Identify upselling and cross-selling opportunities within established accounts and convert them into orders.
• Enter and process sales orders accurately, keeping customers informed of backlog status so that delivery commitments are met.
• Coordinate shipment arrangements with customers, aligning delivery timelines against order requirements.
• Arrange credits, refunds, exchanges and the despatch of marketing material as required.
• Provide technical and commercial support to customers throughout the enquiry, quotation and order cycle.
• Manage customer enquiries, complaints and after-sales support through to resolution.
• Record and maintain accurate customer information within the Customer Relationship Management (CRM) system.
• Work alongside the technical support, logistics and procurement, commercial and finance teams to resolve customer requirements.

Requirements

• Minimum 3 to 5 years of experience in an inside sales, internal sales or sales support role.
• Working knowledge and/or background in a business-to-business hydraulics environment is preferred.
• Commercial awareness with sound negotiation skills.
• Proficiency in Enterprise Resource Planning (ERP) systems, ideally SAP , and CRM systems, along with Microsoft Office.
• High attention to detail and accuracy in quotation and order handling.
• Ability to prioritise and manage multiple tasks against competing deadlines.
• Organised, customer-focused and comfortable working as part of a cross-functional team.