AB03 - Restaurant Operations Manager - Somerset - $3K - $4K + Service Charge

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an F&B Operations Manager to oversee front-of-house operations at the Somerset location in Singapore. This role ensures smooth guest experiences, adherence to SOPs, and proper opening/closing protocols.

The position involves managing FOH staff, rostering, training, and daily coordination with kitchen operations to maintain table turnover and service quality during peak hours. Working hours are 10am to 10pm, five days a week, with meals provided.

Qualifications

• Experience in Front-of-House operations and guest service is preferred.
• Staff management, rostering and training experience preferred.
• Familiarity with local hospitality regulations (SFA/NEA) is desirable.

Responsibilities

• Oversee FOH service flow and guest experience.
• Ensure compliance with service SOPs and company policies.
• Handle customer complaints as first-level responder.
• Supervise grooming, conduct and service standards of staff.
• Execute opening and closing procedures correctly.

Job description

F&B Operations Manager

Working Days: 5 days work (based on roster)

Working Hours: 10am - 10pm (2.5 hours break, breakfast & lunch provided)

Working Location: Somerset

Basic Salary: $3000 - $4000 (service fee distribution available)

Job Description

A. Front-of-House Operations

• Oversee FOH service flow and guest experience
• Ensure compliance with all service SOPs
• Act as first-level handler for customer complaints
• Supervise staff grooming, conduct, and service standards
• Ensure proper execution of opening and closing procedures

B. Staff Management

• Prepare FOH duty rosters and manpower allocation
• Monitor attendance, punctuality, and discipline
• Conduct on-the-job training for FOH staff
• Provide probation feedback and performance observations

C. Daily Operations

• Ensure smooth daily restaurant operations
• Coordinate service timing with kitchen operations
• Support service operations personally during peak hours
• Maintain table turnover efficiency
• Supervise takeaway and delivery workflow on-site

D. Compliance & Reporting

• Ensure compliance with SFA / NEA regulations
• Enforce Company policies and code of conduct
• Escalate operational issues promptly

Requirements

• Candidates with relevant working experience preferred