[0580] Restaurant Operations Manager - Somerset / 5 days! - Roster / $4k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore is seeking a Front-of-House Operations leader to manage guest experience, service flow, and SOP compliance.

You will supervise staff, plan rosters, train FOH colleagues, coordinate with kitchen, and ensure smooth daily restaurant operations while maintaining high standards and adherence to regulations. This on-site role at Somerset emphasizes performance, punctuality, and escalation of issues during peak hours.

Qualifications

• Relevant working experience preferred.
• Front-of-House operations experience is beneficial.
• Ability to supervise and train FOH staff.

Responsibilities

• Oversee FOH service flow and guest experience.
• Ensure adherence to service SOPs and company policies.
• Act as first-level handler for customer complaints.
• Supervise grooming, conduct, and service standards.
• Coordinate opening and closing procedures.

Skills

Customer service

Leadership

Team supervision

Job description

• Working Days: 5 days work (based on roster)
• Working Hours: 10am - 10pm (2.5 hours break, breakfast & lunch provided)
• Working Location: Somerset
• Basic Salary: $3000 - $4000 (service fee distribution available)

Job Description:

A. Front-of-House Operations

• Oversee FOH service flow and guest experience
• Ensure compliance with all service SOPs
• Act as first-level handler for customer complaints
• Supervise staff grooming, conduct, and service standards
• Ensure proper execution of opening and closing procedures

B. Staff Management

• Prepare FOH duty rosters and manpower allocation
• Monitor attendance, punctuality, and discipline
• Conduct on-the-job training for FOH staff
• Provide probation feedback and performance observations

C. Daily Operations

• Ensure smooth daily restaurant operations
• Coordinate service timing with kitchen operations
• Support service operations personally during peak hours
• Maintain table turnover efficiency
• Supervise takeaway and delivery workflow on-site

D. Compliance & Reporting

• Ensure compliance with SFA / NEA regulations
• Enforce Company policies and code of conduct
• Escalate operational issues promptly

Requirements:

• Candidates with relevant working experience preferred