AB03 - Customer Relations Specialist

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Customer Relations Specialist to engage parents, present the school's value proposition, and drive enrolments across centres in Singapore. The role requires a diploma and proven sales experience, with weekend work when needed.

You will lead tours, manage leads with timely follow-ups, and maintain brand consistency while hitting conversion targets and building long-term relationships with families.

Qualifications

• Diploma holder is required.
• 3 years of sales experience is preferred.
• Willing to work weekends to support parent visits.

Responsibilities

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries).
• Present curriculum, programmes and value proposition to parents.
• Lead tours for prospective parents and close enrolments.
• Deliver premium customer experience and timely follow-ups before/after visits.
• Represent the centre brand with consistent messaging.

Skills

Lead management

Conversion strategies

Centre tours

Customer experience

Brand representation

Sales targets

Education

Diploma holder

Job description

Position Title : Customer Relations Specialist

Working days : Monday to Friday

Working hours : 8:30 AM - 6:15 PM (44 hours/week)

Salary : $3,500 - $4,000 per month + Commission

Location : (Support nearby centre)

• Choa Chu Kang Choa Chu Kang
• Woodlands Hougang
• Pandan Valley Jurong East

Key Responsibilities

1. Lead Management & Conversion
   • - Engage inbound and outbound leads (calls, walk-ins, digital enquiries)
   • - Build rapport with parents and understand their needs
   • - Present the school's value proposition, curriculum, and programmes
   • - Drive conversion of leads into centre visits and enrolments
2. Centre Tours & Sales Closure
   • - Conduct centre tours for prospective parents
   • - Communicate curriculum, teaching approach, and child outcomes
   • - Take full ownership of closing enrolments, including follow-ups and securing commitment
3. Customer Experience Excellence
   • - Deliver a premium experience for every parent interaction
   • - Ensure timely and consistent follow-ups before and after visits
   • - Build long-term relationships with parents to support retention and referrals
   • - Act as the primary point of contact for parents throughout their journey
4. Brand Representation
   • - Represent the centre brand
   • - Ensure consistency in messaging and service delivery aligned with brand values
5. Performance & Targets
   • Achieve and exceed individual targets for:
     • - Lead-to-visit conversion
     • - Visit show-up rates
     • - Enrolments
   • - Maintain accurate tracking of leads, follow-ups, and outcomes
   • - Continuously improve conversion performance through feedback and learning

Requirements

• - Diploma holder
• - 3 years of sales experience, preferably in EC Industry
• - Willing to work weekends as required (to support parent visits)