AB03 - Cluster Centre Manager | Enrichment Education | 5 Days

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 78,000 - 100,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore seeks a Cluster Enrichment Centre Manager to oversee multiple learning centres and drive business performance. This hands-on leadership role focuses on standards, customer experience and a high-performing management team.

You will work with Centre Managers to enhance sales, enrolment, operations and customer experience across sites, with travel islandwide and HQ meetings. Salary is SGD 7k–9k monthly.

Qualifications

• University degree in a relevant field.
• Minimum 5 years in tuition, enrichment or education industry.
• At least 3 years in a senior management role overseeing multiple locations.
• Experience managing Centre Managers or similar teams.
• Proven ability to manage multi-site operations and costs.

Responsibilities

• Provide direction to Centre Managers across multiple locations.
• Monitor performance: sales, enrolment, customer retention and service standards.
• Conduct regular site visits to assess operations and support centres.
• Ensure consistent customer experience and SOP adherence across outlets.
• Improve operational processes to boost efficiency and performance.
• Oversee manpower planning, deployment and operating expenses.
• Collaborate with senior management on initiatives and system implementations.
• Support expansion initiatives including new location openings.

Skills

Centre management

Multi-site operations

Leadership

Operational cost management

Education sector experience

Education

University degree

Job description

Cluster Enrichment Centre Manager
Working days: 5 days, include one weekend
Working hours : 44 hours a week

• HQ 9:30am-6:30pm; Center weekdays are 12:30pm to 9:30pm and weekends are 8:30am to 6:30pm

Working location:Primarily across outlets, with regular time at HQ for meetings and management work. (Travel islandwide, HQ at Sixth Avenue, Transport claimable between HQ - Centres - Centres)
Salary:$7000-$9000

Job Description

We are seeking an experiencedCluster Enrichment Centre Managerto oversee the operational and business performance of multiple learning centres in Singapore.

This is a hands-on leadership position suited to an experienced operations professional with a strong background ineducation, tuition, enrichment. The successful candidate will work closely with Centre Managers (CMs) to drive business performance, strengthen operational standards, enhance customer experience and develop a high-performing management team.

Key Responsibilities

• Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
• Monitor centre performance, includingsales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.
• Conduct regular site visits to assess operations, identify ground-level challenges and provide support to CMs.
• Ensure consistency incustomer experience, service quality, operational procedures and SOP implementationacross all locations.
• Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
• Manage the performance and development of CMs and the operations team.
• Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
• Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
• Support business expansion initiatives, including new location openings, relocations and other operational projects.

Requirements

• Degree from a recognised university.
• Minimum5 years of relevant experiencewithin the tuition, enrichment, education industry.
• At least3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.
• Demonstrated experience managing Centre Managers or similar middle-management teams.
• Proven experience managing multi-site operations, manpower and operational costs.