AB03 - Centre Operations Executive

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational services company in Singapore is seeking an Assistant Centre Manager to oversee customer service, manage daily administrative tasks, and support the operations manager. The ideal candidate will have a diploma and relevant experience in customer service along with proficiency in MS Office and other digital tools. This role involves engaging with customers, managing student registrations, and ensuring operational efficiency. The remuneration range is between $3,000 and $4,000.

Qualifications

• At least Diploma in any discipline (Full-time).
• Relevant customer service-related job experience.
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps.

Responsibilities

• Attend to all walk-in potential customers and existing parents, phone calls, and emails promptly and professionally.
• Handle registration of new students and manage course changes.
• Maintain the Centre's student management system and perform regular audits.
• Prepare invoices and manage payment collection.
• Support the operation manager with resource and team management.

Skills

Customer service experience

Proficiency in MS Office

Proficiency in Zoom

Proficiency in Google Drive

Experience with AI-generative apps

Education

Diploma in any discipline

Job description

Assistant Centre Manager (Education / Enrichment)

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre's student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

2) Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager

3) Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirement

• At least Diploma in any discipline (Full time)
• Relevant customer service-related job experience
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 8093 8699 or email me at [e-mail] (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Consultant Associate (R25159272) | The Supreme HR Advisory EA No: 14C7279