Customer Relations Specialist | Up to $4k - JL99

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Relations Specialist in Singapore to manage inbound/outbound leads, build rapport with parents, and present programmes to drive visits and enrolments.

You will work with a focus on delivering high-quality interactions and achieving set targets. Responsibilities include conducting centre tours, communicating curriculum and teaching approaches, and taking ownership of closing enrolments with timely follow-ups.

Qualifications

• Diploma holder.
• 3 years of sales experience, preferably in EC Industry.
• Willing to work weekends to support parent visits.

Responsibilities

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries).
• Build rapport with parents and understand their needs.
• Present the school’s value proposition, curriculum, and programmes.
• Drive conversion of leads into centre visits and enrolments.
• Conduct centre tours for prospective parents and close enrolments with follow-ups.
• Deliver a premium experience for every parent interaction.
• Represent the centre brand and ensure consistent messaging.
• Achieve and exceed targets for lead-to-visit conversion and enrolments.

Skills

Lead management

Sales

Customer service

Enrolment sales

Education

Diploma holder

Job description

Position Title : Customer Relations Specialist

Working days : Monday to Friday

Working hours : 8:30 AM – 6:15 PM (44 hours/week)

Salary : $3,500 – $4,000 per month + Commission

Location : (Support nearby centre)

• Choa Chu Kang to Choa Chu Kang
• Woodlands to Hougang
• Pandan Valley to Jurong East

Key Responsibilities:

Lead Management & Conversion

• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)
• Build rapport with parents and understand their needs
• Present the school’s value proposition, curriculum, and programmes
• Drive conversion of leads into centre visits and enrolments

Centre Tours & Sales Closure

• Conduct centre tours for prospective parents
• Communicate curriculum, teaching approach, and child outcomes
• Take full ownership of closing enrolments, including follow-ups and securing commitment

Customer Experience Excellence

• Deliver a premiumexperience for every parent interaction
• Ensure timely and consistent follow-ups before and after visits
• Build long-term relationships with parents to support retention and referrals
• Act as the primary point of contact for parents throughout their journey

Brand Representation

• Represent the centre brand
• Ensure consistency in messaging and service delivery aligned with brand values

Performance & Targets

• Achieve and exceed individual targets for: lead-to-visit conversion, visit show-up rates, enrolments
• Maintain accurate tracking of leads, follow-ups, and outcomes
• Continuously improve conversion performance through feedback and learning

Requirements:

• Diploma holder
• 3 years of sales experience, preferably in EC Industry
• Willing to work weekends as required (to support parent visits)