4‑Day Week Ops Lead: Processing & Team Oversight

persol outsourcing singapore pte. ltd.; Singapore; On-site; SGD 35,712 - 58,032; Full time

Benefits offered by this job

Incentives payout

Job summary

persol outsourcing singapore pte. ltd. is seeking an experienced supervisor for our processing operations in Singapore.

The role focuses on guiding Processing Officers, allocating tasks, and ensuring accurate encoding and adherence to SOPs. The ideal candidate has at least 2 years of supervisory experience, strong leadership, and meticulous attention to detail. The position involves rotating 4-day shifts with AM and PM options, based in Midview City near Thomson-East Coast Line.

Qualifications

• Minimum GCE O Level qualification.
• At least 2 years of supervisory experience.
• Prior experience in operations, processing, or similar supervisory roles preferred.
• Strong attention to detail and high level of accuracy.
• Ability to manage shift-based operations and coordinate team deployment effectively.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Basic understanding of systems, data processing, and reconciliation.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Supervise daily processing operations and ensure smooth shift execution.
• Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage.
• Ensure accurate encoding and processing of applications in compliance with SOPs.
• Conduct spot checks and audits to maintain work quality and compliance standards.
• Train and guide new hires on system usage, processes, and operational requirements.
• Manage shift handover and takeover, ensuring proper accountability of controlled items.
• Submit daily operational and reconciliation reports to Management.
• Ensure adherence to Authority and site operational guidelines.
• Perform any other duties as assigned.

Skills

Supervisory experience

Attention to detail

Leadership

Communication

Interpersonal skills

Education

GCE O Level

Job description

persol outsourcing singapore pte. ltd. is seeking an experienced supervisor for our processing operations in Singapore.

The role focuses on guiding Processing Officers, allocating tasks, and ensuring accurate encoding and adherence to SOPs. The ideal candidate has at least 2 years of supervisory experience, strong leadership, and meticulous attention to detail. The position involves rotating 4-day shifts with AM and PM options, based in Midview City near Thomson-East Coast Line.