Assistant Team Lead - Data Processing [Thomson]

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

PERSOL Outsourcing Singapore Pte Ltd is seeking a Supervisor to oversee daily processing operations in a timely, accurate manner at our Singapore location. You will manage Processing Officers, allocate tasks, ensure manpower coverage, and ensure compliance with SOPs.

The role requires strong leadership, attention to detail, and the ability to coordinate shift handovers while maintaining data integrity and adherence to guidelines.

Qualifications

• Minimum GCE O Level qualification with 2 years of supervisory experience.
• Prior experience in operations, processing, or similar supervisory roles preferred.
• Strong attention to detail and high level of accuracy.
• Ability to manage shift-based operations and coordinate team deployment effectively.
• Able to maintain confidentiality and handle sensitive information appropriately.
• Basic understanding of systems, data processing, and reconciliation.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Supervise daily processing operations and ensure smooth shift execution.
• Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage.
• Ensure accurate encoding and processing of applications in compliance with SOPs.
• Conduct spot checks and audits to maintain work quality and compliance standards.
• Train and guide new hires on system usage, processes, and operational requirements.
• Manage shift handover and takeover, ensuring proper accountability of controlled items.
• Submit daily operational and reconciliation reports to Management.
• Ensure adherence to Authority and site operational guidelines.
• Perform any other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Attention to detail

Team coordination

Education

GCE O Level

Tools

Data processing

Job description

Job Responsibilities

• Supervise daily processing operations and ensure smooth shift execution
• Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage
• Ensure accurate encoding and processing of applications in compliance with SOPs
• Conduct spot checks and audits to maintain work quality and compliance standards
• Train and guide new hires on system usage, processes, and operational requirements
• Manage shift handover and takeover, ensuring proper accountability of controlled items
• Submit daily operational and reconciliation reports to Management
• Ensure adherence to Authority and site operational guidelines
• Perform any other duties as assigned

Job Requirement

• Minimum GCE O Level qualification with 2 years of supervisory experience
• Prior experience in operations, processing, or similar supervisory roles preferred
• Strong attention to detail and high level of accuracy
• Ability to manage shift-based operations and coordinate team deployment effectively
• Able to maintain confidentiality and handle sensitive information appropriately
• Basic understanding of systems, data processing, and reconciliation
• Strong leadership, communication, and interpersonal skills

Working Hours / Location

• 4 days work, 2 days off (rotating basis)
• AM Shift: 9am to 6.30pm (1hr lunch break)
• PM Shift: 12.30pm to 10pm (1hr lunch break)
• Midview City - MRT - Thomson-East Coast Line

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EA License No: 90C3494 | EA Personnel No: R1103939 | EA Personnel Name: Ng Hui Jun