$3.1k/Month - Govt Outbound Call Centre | Office Hours (Mon-Fri)

CGP Personnel; Singapore; On-site; SGD 33,000 - 35,000; Full time

Job summary

CGP Personnel in Singapore is seeking a proactive professional for a 1-year contract role based near Raffles Place. The job involves active client outreach, maintaining strong relationships, and meeting KPI targets through survey administration and data collection.

The position requires a diploma/degree with relevant experience, strong communication and Excel skills, and a willingness to work Monday to Friday, 8:30 am–6:30 pm. Monthly salary is SGD 3,000 with up to SGD 100 incentive.

Qualifications

• Minimum A/Diploma/Degree with 3 years relevant experience would be a plus.
• Meticulous and detail oriented.
• Excellent communication skills, problem-solving skills and analytical skills.
• Confident, persuasive, good reasoning, proactive and willing to go extra mile.
• Strong interpersonal skills to assist survey participants effectively.
• Prior experience in survey administration/market research/consultancy/PR firm/customer service call centre/telemarketing/HR practice/Corporate sales/marketing experience will be a plus.
• Independent and self-motivated to achieve monthly KPIs
• Proficient in MS Excel, email communication and internet browsing hands-on experience in these areas.
• Singaporean only
• Working hours : Monday to Friday, 8.30am to 6.30pm
• Basic Salary: $3000, Monthly Incentive: Up to $100
• Smart Casual/Office Wear
• Working location: Town area
• Contract duration: till end of June 2027 (*Renewable based on performance)
• Minimally 1 year commitment period

Responsibilities

• Active outreach to target potential client to establish connection via various approaches such as call or/and visit in order to conduct information gathering.
• Customer Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and providing exceptional service.
• KPI: To ensure assigned targets are met.
• Strategy Development: Identify and develop new survey strategies opportunities through research, industry analysis.
• Product Knowledge: Able to demonstrate in-depth knowledge of our surveys and services to effectively communicate their value propositions to respondents.
• Service delivery: Prepare and deliver compelling services according to the respondent’s needs, through phone calls, emails, company visits (where applicable) to collect and verify survey response including data input of responses.
• Customer Feedback: Gather and report customer feedback and industry insights to help improve service quality and strategies.
• Team player: Able to work closely with other team members to ensure a cohesive approach to client management and survey strategies.
• Administrative Duties: Maintain accuracy of data records.
• Communication skills: Able to effectively communicate with clarity and precision , actively listens to respondents, and adjusts to the conversation’s pace and content.
• Proficiency in HR practices is an added advantage for this role.

Skills

Communication

Problem solving

Analytical thinking

Interpersonal skills

Self-motivated

Education

Diploma or degree

Tools

MS Excel

Job description

Salary: Up to $3100
Days: Mon - Fri, 8.30am - 6.30pm
Location: Raffles Place
Duration: 1 year contract (subject to extension based on performance)

Job Descriptions;

1. Active outreach to target potential client to establish connection via various approaches such as call or/and visit in order to conduct information gathering. (depend on survey)

2. Customer Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and providing exceptional service.

3. KPI: To ensure assigned targets are met.

4. Strategy Development: Identify and develop new survey strategies opportunities through research, industry analysis.

5. Product Knowledge: Able to demonstrate in-depth knowledge of our surveys and services to effectively communicate their value propositions to respondents.

6. Service delivery : Prepare and deliver compelling services according to the respondent’s needs, through phone calls, emails, company visits (where applicable) to collect and verify survey response including data input of responses.

7. Customer Feedback: Gather and report customer feedback and industry insights to help improve service quality and strategies.

8. Team player: Able to work closely with other team members to ensure a cohesive approach to client management and survey strategies.

9. Administrative Duties: Maintain accuracy of data records.

10. Communication skills: Able to effectively communicate with clarity and precision , actively listens to respondents, and adjusts to the conversation’s pace and content.

11. Proficiency in HR practices is an added advantage for this role.

Job Requirements;

• Minimum A/Diploma/Degree with 3 years relevant experience would be a plus

• Meticulous and detail oriented.

• Excellent communication skills, problem-solving skills and analytical skills.

• Confident, persuasive, good reasoning, proactive and willing to go extra mile.

• Strong interpersonal skills to assist survey participants effectively.

• Prior experience in survey administration/market research/consultancy/PR firm/customer service call centre/telemarketing/HR practice/Corporate sales/marketing experience will be a plus.

• Independent and self-motivated to achieve monthly KPIs

• Proficient in MS Excel, email communication and internet browsing hands-on experience in these areas.

• Singaporean only

• Working hours : Monday to Friday, 8.30am to 6.30pm

• Basic Salary: $3000, Monthly Incentive: Up to $100

• Smart Casual/Office Wear

• Working location: Town area

• Contract duration: till end of June 2027 (*Renewable based on performance)

• Minimally 1 year commitment period

We regret to inform that only shortlisted candidates would be notified.

Company Registration Number: 201622755N | EA License: 19C9859 | CLAUDIA LOO YU YING