24/7 Network Operations Leader

XCELLINK PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

XCELLINK PTE. LTD. is seeking an L2 Network Operations Lead to oversee a 24/7 network operations team, ensuring service delivery excellence and SLA compliance. You will drive incident governance, reporting, and continuous improvement of managed network infrastructure and UPS support services.

The role requires a degree in IT/Networking and 7+ years of network infra experience, with at least 2 years in a lead role, plus strong stakeholder management abilities.

Qualifications

• Degree in Information Technology, Network Engineering, Computer Science, or related discipline.
• 7+ years of network infrastructure experience, with at least 2 years in a lead or supervisory role.
• Strong expertise in enterprise networking, network security, and managed services operations.

Responsibilities

• Lead and manage the Network Operations team across L1 and L2 support functions.
• Ensure 24/7 monitoring and support services meet contractual SLA requirements.
• Drive operational excellence and continuous service improvement initiatives.
• Coordinate major incident management and service restoration activities.
• Provide technical oversight for routers, switches, firewalls, IPS/IDS/NAC systems, load balancers, wireless infrastructure, media converters, and UPS systems.
• Review and approve technical changes, maintenance activities, and implementation plans.
• Guide engineers on complex troubleshooting and problem resolution.
• Ensure security, compliance, and operational best practices are followed.
• Lead major incident response and stakeholder communications.
• Conduct root cause analysis reviews and implement preventive measures.
• Oversee change management activities and risk assessments.
• Drive reduction of recurring incidents and service disruptions.
• Own monthly SLA, performance, preventive maintenance, and incident reports.
• Present service reviews and operational updates to customers and management.
• Monitor service KPIs and identify areas for improvement.
• Act as the primary escalation point for operational and technical issues.

Skills

Network infrastructure

Leadership

Stakeholder management

Security

Incident management

Education

Bachelor's degree in IT/Networking

Tools

Routers & switches

Firewalls

IPS/IDS

NAC systems

Job description

XCELLINK PTE. LTD. is seeking an L2 Network Operations Lead to oversee a 24/7 network operations team, ensuring service delivery excellence and SLA compliance. You will drive incident governance, reporting, and continuous improvement of managed network infrastructure and UPS support services.

The role requires a degree in IT/Networking and 7+ years of network infra experience, with at least 2 years in a lead role, plus strong stakeholder management abilities.