24/7 Data Center Incident Response Analyst

Astreya; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Astreya is seeking an Incident Response Analyst II to provide 24x7 monitoring and incident management for global data center facilities. The role focuses on ensuring continuous visibility, availability, and reliability of electrical, mechanical, HVAC, and fire systems through centralized platforms and defined processes.

The analyst will be the first line of response for alarms, coordinate with site personnel, vendors, and regional teams, and support ticketing, change management, and continuous

Qualifications

• Associate degree or higher in Engineering, IT, Facilities Management, or related fields.
• At least 2 years of experience in data center operations, facility monitoring, NOC, or mission-critical environments.
• Working knowledge of electrical, mechanical, HVAC and BMS/EPMS systems.

Responsibilities

• Real-time monitoring of critical facility systems and alarms.
• Incident triage and coordination with internal teams, vendors and regional stakeholders.
• Ticket management, change coordination and maintaining records with SLA targets.
• Compliance, documentation review and operational governance.
• Maintenance of monitoring platforms and data accuracy.

Skills

Electrical systems

Mechanical systems

HVAC and cooling

Fire detection and suppression

BMS

EPMS

NOC/command center

Incident management

Monitoring platforms

Documentation and ticketing

Education

Associate degree

Diploma

Higher in Engineering or IT

Job description

Astreya is seeking an Incident Response Analyst II to provide 24x7 monitoring and incident management for global data center facilities. The role focuses on ensuring continuous visibility, availability, and reliability of electrical, mechanical, HVAC, and fire systems through centralized platforms and defined processes.

The analyst will be the first line of response for alarms, coordinate with site personnel, vendors, and regional teams, and support ticketing, change management, and continuous