Network & Security Engineer (L2/L3, 24x7 On-Call)

Zohorecruit; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Technopals Pte. Ltd. in Singapore is seeking an IT Support Engineer to join our 24x7 operations.

The role covers on-site support across networking and server administration, with rotation schedules and standby duties. You will handle incidents from opening to closure, update tickets promptly, and pursue required certifications to support key customers. Prior Cisco/Alcatel knowledge and basic security awareness are desirable.

Qualifications

• 1–3 years of work experience in IT support.
• Basic Cisco/Alcatel switches knowledge.
• Basic network troubleshooting (L2/L3) concepts.

Responsibilities

• Participate in maintenance standby duty to cover 24x7 support on rotational basis pre assigned by the team lead (L2) - a must
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• New assignment by Ops manager
• Basic Cisco and Alcatel switches/routers/wireless knowledge
• Basic network troubleshooting skills on layer 2 and layer 3
• Basic Network Security Knowledge
• Basic Server Administration Knowledge

Job description

Technopals Pte. Ltd. in Singapore is seeking an IT Support Engineer to join our 24x7 operations.

The role covers on-site support across networking and server administration, with rotation schedules and standby duties. You will handle incidents from opening to closure, update tickets promptly, and pursue required certifications to support key customers. Prior Cisco/Alcatel knowledge and basic security awareness are desirable.