1111 Youth Worker (Student Management) / Khatib MRT

ALBEDO DESIGN PTE. LTD.; Singapore; On-site; SGD 56,000 - 78,000; Full time

Job summary

Chung Cheng High School (Yishun) is seeking a dedicated youth services professional to support students aged 12–18 within the school setting. The role involves mentoring, case management, and home visits where appropriate to support attendance and engagement.

You will respond to distress, de-escalate incidents and help students readjust after suspensions or absences, while coordinating with teachers, counsellors and support teams to track progress.

Qualifications

• Diploma or degree in Social Work, Psychology, Youth Work, or a related social science.
• Certification in stress/anger management, suicide prevention, or grief counselling is preferred.
• At least three years’ experience working with youths aged 12–18 in school, residential, or community settings.
• Ability to respond calmly to distress, build rapport, maintain professional boundaries, and provide long-term support.
• Patience, teamwork, and proficiency with MS Word, PowerPoint, Excel, Teams and Outlook.

Responsibilities

• Manage cases involving absenteeism, behavioural concerns, or disengagement with regular check-ins.
• Respond to distress and conflict, de-escalate incidents and refer for specialist support.
• Supervise detention, Reflection Time and in-school suspension; patrol the school and nearby areas.
• Assist with preliminary fact-finding, document statements and maintain case records.
• Design and run small-group activities on emotional regulation, self-esteem, and peer relations.
• Coordinate with Year Heads, teachers, counsellors and support teams.
• Record mentoring, incidents and progress; submit reports and recommend adjustments.

Skills

People skills

Conflict resolution

Communication

Education

Diploma or degree in Social Work / Psychology / Youth Work

Relevant certifications (stress/anger management, suicide prevention, grief counselling)

Tools

MS Word

PowerPoint

Excel

Teams

Outlook

Job description

Name of Authority: Chung Cheng High School (Yishun)

Contract Period: 1 January to 29 October 2027.

Personnel to be deployed at the following hours:

• Monday to Thursday, 8:30am to 5:30pm with a one-hour lunch break. Friday, 8:30am to 1:00pm without lunch.


• Hours to confirm with the school: the tender also states 7 hours per day Monday to Thursday and 32.5 hours per week. The listed shifts total 36.5 hours per week after lunch.


• Weekends, gazetted public holidays and protected time during school holidays are off.

Requirements:

• A diploma or degree in Social Work, Psychology, Youth Work or a related social science is preferred. Relevant certification in stress or anger management, suicide prevention or grief counselling is also preferred.


• The tender specifies at least three years working with youths aged 12 to 18 in a school, residential home or community centre. It describes this experience as both required and highly preferred. The school should confirm whether the minimum is mandatory.


• Ability to respond calmly to distress, build rapport with students, maintain professional boundaries and persist with longer-term support.


• Patience, compassion, teamwork and openness to new approaches. Familiarity with Microsoft Word, PowerPoint, Excel, Teams and Outlook.

Job Scopes:

The Services required are set out as follows:

1. Manage cases involving absenteeism, persistent behavioural concerns or disengagement. Mentor students through regular check-ins and undertake home visits where appropriate and approved.

2. Respond to distress and conflict, de-escalate incidents and refer students for specialist support. Use restorative conversations and help students returning from suspension or prolonged absence readjust to school.

3. Supervise detention, Reflection Time and in-school suspension. Patrol the school and designated nearby areas, respond to staff requests and follow up on misconduct.

4. Assist with preliminary fact-finding, document student statements and maintain case records.

5. Design and run small-group activities on emotional regulation, self-esteem, peer relationships and conflict resolution. Support the Student Lounge, after-school activities, learning journeys and life-skills workshops.

6. Coordinate with Year Heads, teachers, counsellors and support teams. Identify early concerns, make referrals and participate in case reviews.

7. Use school-approved systems to record mentoring, incidents, interventions and follow-up. Monitor attendance, behaviour and progress towards goals, submit periodic reports and recommend adjustments.