Youth Worker - Student Management (Yishun)

Seacare Manpower Services Pte Ltd; Singapore; On-site; SGD 36,000 - 45,000; Full time

Job summary

Seacare Manpower Services Pte Ltd in Singapore is seeking a dedicated Youth Worker to support students aged 12–18, focusing on attendance, behaviour and engagement.

The role involves mentoring, home visits, de-escalation, and collaboration with school staff to plan interventions and monitor progress over a 10-month term.

Candidates should have a relevant degree, strong interpersonal skills, and be proficient with MS Office; working hours total 32.5 per week.

Qualifications

• Diploma or degree in Social Work, Psychology, Youth Work or related Social Science.
• Certifications in stress management, anger management, suicide prevention or grief counselling are advantageous.
• At least 3 years of experience working with youths aged 12–18, preferably in a school, residential home or community setting.
• High emotional intelligence and ability to remain calm and empathetic in challenging situations.
• Strong communication and interpersonal skills, with the ability to engage youths while maintaining professional boundaries.
• Patient, compassionate, resilient and able to work collaboratively.
• Open to new ideas and approaches when supporting students.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams and Outlook.

Responsibilities

• Manage a caseload of at-risk students facing absenteeism, behavioural issues, and engagement challenges.
• Conduct home visits when approved to assess needs and provide support.
• Conduct regular mentoring sessions and check-ins to build rapport and guide positive changes.
• De-escalate emotional distress and refer cases to school staff as needed.
• Facilitate restorative conversations to develop self-regulation and decision-making.
• Support students returning from suspension with mentoring and progress monitoring.
• Supervise students during in-school suspension and detention.
• Maintain accurate case records and provide progress reports.
• Plan and facilitate sessions on anger management and social skills.
• Collaborate with Student Management, Year Heads, Form Teachers and Counsellors.

Skills

Communication skills

Emotional intelligence

Empathy

Caseload management

Education

Diploma or degree in Social Work, Psychology, Youth Work or related Social Science

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Outlook

Job description

Job Responsibilities

• Manage a caseload of at-risk students facing challenges such as absenteeism, behavioural issues, poor school engagement and personal or social difficulties. Conduct home visits where appropriate and approved by the school.
• Conduct regular mentoring sessions and individual check-ins to build rapport, provide guidance and encourage positive behavioural changes.
• Support students experiencing emotional distress, behavioural difficulties or disciplinary conflicts, including de-escalating situations and referring cases to relevant school personnel.
• Facilitate restorative conversations and guided reflections to develop students' self-regulation, accountability and decision-making skills.
• Support students returning from suspension or prolonged absenteeism through mentoring and progress monitoring.
• Supervise students during in-school suspension, Reflection Time and detention.
• Conduct school and vicinity patrols to monitor student behaviour and identify potential safety concerns.
• Assist with disciplinary case management, including preliminary fact-finding, documenting student statements and maintaining case records.
• Respond to student misconduct incidents and conduct follow-ups to monitor behavioural progress.
• Plan and facilitate individual or group sessions on anger management, emotional regulation, social skills, conflict resolution and responsible decision-making.
• Support school-based and after-school engagement programmes, including Student Lounge activities, sports, arts and life-skills workshops.
• Work with school personnel, including the Student Management team, Year Heads, Form Teachers and School Counsellors, to coordinate student interventions.
• Identify early signs of student disengagement and refer concerns to the appropriate school personnel.
• Maintain accurate case records, monitor student progress and provide regular updates and reports on interventions and outcomes.
• Participate in case discussions and review intervention effectiveness with relevant school personnel.
• Perform other related duties as assigned.

Job Requirements

• Diploma or degree in Social Work, Psychology, Youth Work or a related Social Science discipline is preferred.
• Certifications in stress management, anger management, suicide prevention or grief counselling are advantageous.
• At least 3 years of experience working with youths aged 12–18, preferably in a school, residential home or community setting.
• High emotional intelligence and ability to remain calm and empathetic in challenging situations.
• Strong communication and interpersonal skills, with the ability to engage youths while maintaining professional boundaries.
• Patient, compassionate, resilient and able to work collaboratively.
• Open to new ideas and approaches when supporting students.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams and Outlook.

Duration/Working Hours:

10 months (Jan 2027 to 29 Oct 2027)

Mon-Thur: 0830 to 1730 (est. daily 7hrs, inclusive of 1 hour lunch break)
Fri: 0830 to 1300 (est. daily 4.5hrs, excluding lunch)
Total est. hours per week: 32.5hrs
Service is not required on Saturdays, Sundays and gazette public holidays and protected time during school holidays.

** We regret to inform only shortlisted candidate will be notified.