Service Desk Agent

Foxway Denmark; Göteborgs kommun; On-site; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Opportunities for personal and professional development

Competitive pension and insurance benefits

Employee discounts

Job summary

Foxway Denmark is looking for a Service Desk Agent in Gothenburg as part of their Foxway CWS team. This role is crucial for ensuring smooth operations and customer satisfaction through efficient management of orders and support for IT-related inquiries.

The ideal candidate has at least 2 years of relevant experience, strong organizational skills, and excellent communication abilities in Swedish and English. Benefits include a focus on sustainable innovation and opportunities for personal development.

Qualifications

• At least 2 years of experience in Service Desk, Help Desk, or customer support.
• Strong administrative and organizational skills.
• Good understanding of Windows/macOS environments.

Responsibilities

• Handle customer order administration from start to finish.
• Support users with IT-related questions and provide guidance.
• Work actively to ensure high customer satisfaction.

Skills

Customer support

Organizational skills

Communication skills

Problem-solving

Prioritization

Tools

ServiceNow

Jeeves ERP

Microsoft Office Suite

Job description

Are you passionate about creating great customer experiences and solving challenges in a fast-moving environment?

Within Foxway CWS (Circular Workspace Solutions), we are looking for a Service Desk Agent to join our team in Gothenburg. This is an opportunity to become part of a company that drives the transition toward a more sustainable and circular way of using technology.

About the role

As a Service Desk Agent, you will play a central role in our daily operations and customer journey. You will manage customer orders, coordinate deliveries, support users with IT-related inquiries, and collaborate closely with internal teams to ensure smooth and efficient service delivery. This is a role for someone who thrives in a high-paced environment, enjoys taking ownership, and values both structure and teamwork.

Responsibilities

• Handle customer order administration from start to finish.
• Register, plan, release, and monitor orders according to SLAs and agreed delivery timelines.
• Proactively manage order backlogs and keep delivery statuses updated in ERP systems and communication platforms.
• Troubleshoot and resolve order-related incidents in collaboration with internal departments.
• Support users with IT-related questions and provide guidance via phone, email, or in person.
• Guide users through troubleshooting in a clear and service-oriented way.
• Work actively to ensure high customer satisfaction and operational quality.
• Contribute to continuous improvements of workflows, routines, and internal knowledge sharing.
• Ensure compliance with internal targets, processes, and service level agreements.
• This role requires on-site presence at our Gothenburg office at least four (4) days a week to ensure effective coordination and collaboration with the team.

Who we are looking for

We believe you are a structured and service-minded professional who enjoys building relationships, solving problems, and keeping things moving forward.

• At least 2 years of experience within Service Desk, Help Desk, customer support, logistics administration, or a similar operational role.
• Strong administrative and organizational skills.
• Experience working with ticketing systems such as ServiceNow.
• Experience working with ERP systems, preferably Jeeves.
• Good understanding of Windows/macOS environments and Microsoft Office Suite.
• Excellent communication skills in both Swedish and English.
• The ability to prioritize effectively and manage multiple tasks simultaneously.

Benefits

• A workplace focused on circular and sustainable innovation.
• A supportive and fast-paced culture with strong team spirit.
• Opportunities for personal and professional development.
• Competitive pension, insurance, and wellness benefits, employee discounts.