Tele Sales Representative - Norwegian market

bygghemmase; Malmö kommun; On-site; SEK 260,000 - 380,000; Full time

Job summary

Bygghemma Nordic, part of BHG Group, is seeking a Telesales Representative to guide Norwegian customers through the buying journey from our Malmö offices.

You will combine service, sales, and customer guidance, supporting inbound inquiries with a strong product knowledge and a clear, friendly phone presence.

Fluent in Norwegian and English, you will collaborate with suppliers and the internal team to offer the best solutions for customers across the Nordics.

Qualifications

• Ambitious and takes ownership of personal development.
• Confident on the phone with strong commercial focus.
• Fluent in Norwegian and English.

Responsibilities

• Guide inbound customers through the purchase process and help them find the best solution.
• Provide service, guidance, and sales to customers in a fast-paced environment.
• Collaborate with suppliers and the internal support structure to ensure customer satisfaction.

Skills

Norwegian

English

Job description

Bygghemma Nordic, part of BHG Group, is one of the Nordics’ leading e-commerce players in home improvement. With Bygghemma.se in Sweden and Netrauta.fi in Finland, as one of our core brands, we bring together an unbeatable range online, inspiring showrooms, and a comprehensive service offering – creating a seamless customer experience across channels. Our ambition is to make home improvement easier, smarter, and more accessible for customers across the Nordics.

Telesales Representative – Norwegian Market

Do you want to become an expert in our products and share your knowledge with customers? Do you enjoy combining service, sales, and customer guidance? Then you might be the person we’re looking for!

We are now seeking a customer- and service-oriented Telesales Representative to guide our Norwegian customers through the buying journey – working with one of the strongest and broadest home improvement assortments in the Nordics.

About the role

Many of our customers are looking for extra guidance when making purchasing decisions. That’s why we have a dedicated telesales team supporting our inbound customers every day.

For us, delivering the right customer experience is just as important as offering the right product. The service we provide builds long-term relationships and trust. As a Telesales Representative, you will take our incoming customers “by the hand” – guiding them through the purchase process and ensuring they find the best solution based on their unique needs.

You will be supported by experienced colleagues, a strong internal support structure, and close collaboration with our suppliers, whom you’ll be in continuous contact with.

Who you are

We don’t require extensive prior experience in the building or home improvement industry – but a strong interest in our products is essential for success and growth in the role.

As a person, you are ambitious and take ownership of your personal development. You enjoy combining service, customer focus, and sales in a successful way. You are confident on the phone, thrive in a fast-paced environment, and maintain strong commercial focus in every customer interaction – always looking for opportunities to grow the business. You are fluent in Norwegian and English.

What we offer

We offer an exciting opportunity within one of the Nordics’ leading e-commerce companies, with offices located in central Malmö.

You’ll work in a role where you can take ownership of your performance and development, supported by a knowledgeable and collaborative team that values a positive and enjoyable workplace culture.

Employment level: Full-time (100%)
Location: Central Malmö
Employment type: Permanent