Technical Writer

MSAB; Stockholms kommun; On-site; SEK 502,200 - 725,400; Full time

Benefits offered by this job

Innovative work environment

Opportunity to contribute to a safer world

Global team with diverse nationalities

Job summary

MSAB is seeking a Technical Writer to produce and maintain high-quality technical documentation for its products in Stockholm. The successful candidate will create user guides, release notes, and support materials, collaborating with various teams to ensure accuracy and usability.

Ideal candidates will possess strong technical writing skills, analytical ability, and proficiency in documentation tools like MadCap Flare. This role is pivotal in bridging technology with user understanding in the dynamic field of digital forensics.

Qualifications

• Strong technical understanding and excellent writing skills.
• Ability to explain technical concepts clearly.
• Curious and self-driven with ability to ask relevant questions.

Responsibilities

• Create and maintain technical product documentation.
• Write and update release notes for functionality and improvements.
• Review documentation for technical accuracy and consistency.
• Manage documentation across several product release tracks.
• Create user-focused UI copy in cooperation with UX designers.

Skills

Technical writing

Document management

Collaboration with stakeholders

Analytical skills

Adaptability

Tools

MadCap Flare

Office suite

Job description

Here is a possibility to contribute to MSAB's product communication and customer enablement by producing product documentation to support product strategy, release readiness, usability, and customer adoption. As a bonus, you will contribute to creating a safer world.

The job

As our Technical Writer, you will be responsible for planning, producing, and maintaining high-quality technical documentation for MSAB products, including user guides, installation guides, release notes, and supporting product information.

The role is located in our Stockholm office and works closely with Product Management, UX, R&D, QA, Technical Support, and other subject-matter experts to collect, verify, and structure product information.

Duties and Responsibilities

• Create and maintain technical product documentation for MSAB software and solutions, including user guides, feature descriptions, quick start guides, troubleshooting content and release-related documentation.
• Write and update release notes for new functionality, improvements, defect corrections, limitations, and customer impact.
• Review, verify, and quality assure documentation to ensure technical accuracy, consistency, correct terminology, and adherence to style guides.
• Maintain documentation in relevant tools and formats, including structured documentation environments such as MadCap Flare as well as the Office suite.
• Plan and coordinate documentation work across several parallel product and release tracks to meet agreed deadlines.
• Manage translation of documents, with translation agencies as well as automatic AI translation processes.
• Create clear user-focused UI copy in co-operation with UX designers.

Who you are

We look forward to hearing you tell us about your strong technical understanding, your excellent writing skills and ability to explain technical concepts clearly, adapting the message to different target audiences and levels of expertise.

Your strong analytical ability enables you to break down complex functionality into logical documentation presenting it pedagogically. You are curious and self-driven with ability to research and ask relevant questions.

You will have contact with several stakeholders and in that you will benefit from your collaborative and service-minded personality.

There is much more to say about our growth plans, product development, how we create a safer world, and our helpful and supportive culture. But we save that for the interview.

What we can offer

Create a safer world with us!

As one of the world's leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer.

Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time.

We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast-growing international company with more than 20+ nationalities and we work with things that really make a difference.

Every day at MSAB is an opportunity to redefine the future of digital forensics.