Technical Support Specialist

Sitoo Kassasystem; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

30 days vacation

5,000 SEK wellness benefit

Gym membership discount

Parental leave top-up

Occupational pension

Fika every Thursday

AW on Fridays

And more

Job summary

Sitoo Kassasystem is seeking a Technical Support Specialist to be the frontline for our Nordic and global retailers, delivering an exceptional support experience that keeps the shopping flow smooth across our Unified Commerce Platform and POS.

You will handle inquiries in Swedish and English, troubleshoot POS software on iOS/Android, document tickets, and collaborate with Product and Dev teams to resolve complex incidents while expanding our knowledge base.

Qualifications

• Fluent in Swedish and English (written and spoken).
• 1–3 years in customer service, technical support, or similar role.
• Genuine interest in technical problems and learning how systems work.
• Basic troubleshooting skills for mobile apps (iOS/Android) and everyday software.

Responsibilities

• Be the first point of contact for Nordic and global customers via phone, email, and chat (Swedish and English).
• Work a flexible schedule that includes day, evening and occasional weekend shifts.
• Provide expert troubleshooting for POS software (iOS/Android) and hardware.
• Manage the full ticket lifecycle with documentation and first-call resolution.
• Collaborate with Second Line, Product and Dev teams to resolve complex incidents.
• Enhance knowledge base by creating and updating support articles and guides.
• Champion Sitoo values and maintain a positive shopping experience for every user.

Skills

Swedish

English

Customer service

Problem solving

Technical curiosity

Tools

POS software

Mobile apps (iOS/Android)

Job description

Driven by the belief that shopping should be simple and seamless, we help global fashion and lifestyle retailers by fulfilling our mission to create positive shopping experiences, every time, everywhere.
Our vision is to empower retailers with the world’s leading Unified Commerce Platform and Point of Sale, removing the barriers between e-commerce, online marketplaces, and brick-and-mortar stores to support new shopping behaviors.

We're a fast-growing Swedish tech company trusted by global retailers in more than 20 countries, a number that keeps growing, and we have no intention of stopping anytime soon. As a member of our team, you'll have the opportunity to influence the future of retail. Are you our next Technical Support Specialist we are looking for?

Your mission at Sitoo

Our Technical Support Specialists are the front-line faces of our Customer Care, responsible for delivering an exceptional and smooth support experience to our Nordic and global retailers. You are key to ensuring the "shopping flowfulness" of our clients by providing expert guidance, troubleshooting, and support for the Sitoo solutions.

What you'll do

• Be the first point of contact for Nordic and global customers via phone, email, and chat (Swedish and English).

• Work a flexible schedule that will transition to include day, evening, and occasional weekend shifts.

• Provide expert troubleshooting for POS (Point-of-Sale) software (IOS & Android)& hardware (POS peripherals)

• Manage the full ticket lifecycle, ensuring accurate documentation and a focus on first-call resolution.

• Collaborate cross-functionally with Second Line, Product, and Dev teams to resolve complex incidents while maintaining customer ownership.

• Enhance our knowledge base by creating and updating support articles and internal guides.

• Champion Sitoo values, acting as a solution-oriented partner to ensure a positive shopping experience for every user.

What you'll bring to the table

• Fluent communication skills in both Swedish and English (written and verbal).

• 1-3 years of experience in customer service, technical support, or a similar customer-facing role.

• A genuine interest in technical problems and solutions, with a drive to learn how systems and apps work.

• Basic troubleshooting skills for mobile apps (iOS/Android) and everyday software issues.

• Service-minded and pedagogical, you enjoy helping users and explaining technical steps in a simple way.

• Well-structured and organized, with the ability to manage a ticket queue and document your work.

• Experience supporting SaaS solutions, preferably in a B2B environment, is a plus.

Why Sitoo

We dare to dream big, we have the courage to keep raising the bar, and we're committed to being a force for good in retail. We believe in an inclusive culture where everyone feels a sense of belonging. We support each other, we win together, we celebrate success together, and we overcome challenges together.
Today, we're more than 120 dedicated experts with a positive and solution-oriented mindset. Most importantly, we take care of each other, and we never forget to have fun.

The Good Stuff

We care just as much about our team as we do about pushing the boundaries of retail. To make sure you have the support, balance, and energy to thrive, both in and out of the office, here is glimpse of what you get when you join us:

• 30 days vacation

• 5,000 SEK wellness benefit

• Gym membership discount

• Parental leave top-up

• Occupational pension

• Fika every Thursday

• AW on Fridays

• And more!