Team Lead, Contract Administration Sweden

DLL; Göteborgs kommun; Hybrid; SEK 900,000 - 1,200,000; Full time

Benefits offered by this job

Volunteer days

Flexible hours & remote work

Career development opportunities

Job summary

DLL seeks a Team Lead for Contract Administration Sweden to guide a 19-person team across Stockholm and Gothenburg, with flexible base locations. You will drive high-quality agreement validation, activation and maintenance while pushing continuous improvements for partners and customers.

Reports to the Head of Operations in the Nordics as part of the Nordic Operations Management Team. You will lead two locations, foster a coaching culture, and coordinate with Sales, Customer Service, and Asset

Qualifications

• Minimum two years of leadership experience.
• Operational environment with a focus on quality, accuracy and execution.
• Ability to lead teams, drive results and manage competing priorities.
• Strong Swedish and English communication skills.

Responsibilities

• Lead, coach and develop the Contract Administration team.
• Ensure agreements are reviewed, validated and activated accurately and efficiently.
• Support the team in handling a broad range of transactions, from high-volume flow business to more complex and structured deals.
• Build strong collaboration across Stockholm and Gothenburg in a partly remote leadership environment.
• Monitor performance, quality and service levels, remove operational obstacles, and ensure the team has the tools and support needed to succeed.
• Identify opportunities to simplify processes, improve quality and increase operational efficiency. Drive these improvements with the team.
• Work closely with Sales, Sales Support, the Customer Service Desk, Asset Sales and other stakeholders to enable smooth execution and a strong partner and customer experience.
• Contribute as an active member of the Operations Management Team and support the development of the wider organization.

Skills

Leadership

Operational excellence

Quality focus

Communication (Swedish & English)

Process improvement

Job description

Team Lead, Contract Administration Sweden

Do you enjoy helping people succeed while improving how work gets done? As Team Lead for Contract Administration Sweden, you will lead a team of 19 experienced colleagues across Stockholm and Gothenburg. The role can be based in either Stockholm or Gothenburg, with regular collaboration across both locations. Together, you will ensure agreements are validated, activated and maintained with high quality and efficiency, while driving continuous improvements that support our partners, customers and business. In this role, you will report to the Head of Operations in the Nordics and be a part of the Nordic Operations Management Team.

Job Description

Do you enjoy helping people succeed while improving how work gets done? As Team Lead for Contract Administration Sweden, you will lead a team of 19 experienced colleagues across Stockholm and Gothenburg. The role can be based in either Stockholm or Gothenburg, with regular collaboration across both locations. Together, you will ensure agreements are validated, activated and maintained with high quality and efficiency, while driving continuous improvements that support our partners, customers and business. In this role, you will report to the Head of Operations in the Nordics and be a part of the Nordic Operations Management Team.

Your role

You will create clarity, momentum and connection across two locations while keeping quality, service levels and execution at the heart of the operation. You will coach and develop the team, remove obstacles and turn improvement ideas into tangible results. The role combines day-to-day leadership with the opportunity to shape a scalable Contract Administration function that supports the business as it evolves.

What You Will Do

• Lead, coach and develop the Contract Administration team.
• Ensure agreements are reviewed, validated and activated accurately and efficiently.
• Support the team in handling a broad range of transactions, from high-volume flow business to more complex and structured deals.
• Build strong collaboration across Stockholm and Gothenburg in a partly remote leadership environment.
• Monitor performance, quality and service levels, remove operational obstacles, and ensure the team has the tools and support needed to succeed.
• Identify opportunities to simplify processes, improve quality and increase operational efficiency. Together with the team, you are expected to drive these improvements.
• Work closely with Sales, Sales Support, the Customer Service Desk, Asset Sales and other stakeholders to enable smooth execution and a strong partner and customer experience.
• Contribute as an active member of the Operations Management Team and support the development of the wider organization.

What You Bring

We are looking for a people-focused leader who can combine trust and empowerment with clear expectations, sound decisions and consistent follow-through.

• Minimum two years of leadership experience.
• Experience working in an operational environment with a focus on quality, accuracy and execution.
• Proven ability to lead teams, drive results and manage competing priorities.
• Strong communication skills in both Swedish and English.
• Experience driving process improvements and turning ideas into measurable results.

Experience leading or coordinating teams across multiple locations is an advantage.

You are a confident and approachable leader who can inspire, challenge and develop others. You create clarity, set high standards and hold yourself and others accountable for delivering results. Through trust, strong communication and a coaching mindset, you enable people to perform at their best while fostering a positive and collaborative team culture.

You thrive in environments where operational excellence and continuous improvement go hand in hand. With a structured and pragmatic approach, you identify opportunities, drive change and turn ideas into tangible results. You can balance the needs of the team with the priorities of the business, creating focus, alignment and momentum even in a fast-moving environment.

Most importantly, you know that successful leadership is not about having all the answers yourself, but about creating the conditions for a team of experienced professionals to succeed together.

All members enjoy

• Two working days per year volunteering for a local charity.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness, and maintain balance between work and the other priorities in their lives.

• Connection: Build meaningful connections with other DLL members.
• Health: Manage mental, emotional and physical health.
• Finance: Access learning opportunities that support financial health.
• Lifestyle: Maintain balance between work and life priorities.

These are the things that matter to our members, and the wellbeing of our members matters to DLL.

Settling in

At DLL, we are team members, family members and community members. We are members of society, different cultures and nationalities, and members of change. We bring different beliefs, passions, viewpoints, talents, interests and histories. For all our differences, we share one thing in common: each of us is a member of DLL.

Founded in the Netherlands, DLL is now a truly multinational business. Our culture is rooted in greater collaboration, less hierarchy and honest directness, enabling us to integrate, ideate and innovate across country lines. We are a cross-cultural, interconnected network that comes together every day with one goal in mind: Partnering for a better world.

Equal opportunity

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted regarding an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

About Us

DLL, a great place to build your career

DLL is a global asset finance company that partners with manufacturers, dealers, distributors, and end users to facilitate access to equipment and technology. Headquartered in Eindhoven, the Netherlands, we operate in over 25 countries, offering financial solutions across various industries. We are also a 100% subsidiary of our parent company Rabobank, one of the world’s largest financial companies. Join our community of over 6.000 members from 75 nationalities! At DLL, our unique culture — shaped by our values (We put our customers first -Together we achieve more-You can count on me - I challenge myself and others to grow) and behaviors that define us — is at the heart of everything we do.

We offer exciting job opportunities where you feel welcomed, respected and empowered to be your authentic self and share your best ideas. At DLL, we believe in the strength of our diverse perspectives and experiences, which make our global community thrive.

You’ll receive competitive pay, generous benefits, health and wellbeing support, and manage your work-life balance through our hybrid working flexibility.

Our global operations offer you a variety of development opportunities and we encourage you to take on new challenges across our departments, businesses and regions.

Our company strategy emphasizes our commitment to sustainable business and making social impact is part of that as well. Together, we’ll “Partner for a better world” to make a positive impact. Joining DLL, means joining a company that consistently scores higher than the industry average in Employee Engagement surveys. This is also being acknowledged through many Great Place to Work certificates. People who work at DLL, like DLL.

Join us in Partnering for a better world!