Swedish Debt Collection Specialist — Hybrid Role

PAIR Finance; Stockholms kommun; Híbrido; SEK 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work policy

28 vacation days

Descripción de la vacante

PAIR Finance seeks a Collection Expert to lead the Swedish market, handling direct consumer communications and managing relationships with clients and third parties to keep day-to-day collection operations running smoothly.

You will work closely with experienced colleagues across Europe, reporting to the Country Head Nordics and the Head of Collection in Berlin, with a hands-on role from day one. The role combines empathy, regulatory know-how, and performance in a fast-paced environment.

Formación

• Experience in the Swedish debt collection industry with professional and empathetic debtor communication.
• Completed commercial or service-oriented vocational qualification or relevant academic degree.
• Swedish and English fluency, written and spoken.
• Familiarity with debt collection licence requirements is a plus.
• Strong MS Office skills and comfort with digital tools and CRM systems.

Responsabilidades

• Act as deputy to the current Collection Expert for the Swedish market and ensure continuity in a running market.
• Communicate directly with consumers via phone, email, chat, and letter with empathy and solutions focus.
• Manage communication with clients, consumers, and third parties, including debt counselling services and attorneys.
• Direct client inquiries to the right contacts and keep processes running smoothly.
• Maintain accurate file processing and CRM entries; flag feedback to improve technology and service delivery.
• Collaborate with international management and report to the Country Head Nordics and Head of Collection in Berlin.

Conocimientos

Debt collection experience

Swedish language

English language

CRM systems

MS Office

Client communication

Educación

Commercial or service-oriented vocational qualification

Herramientas

CRM software

MS Office

CRM systems

Descripción del empleo

PAIR Finance seeks a Collection Expert to lead the Swedish market, handling direct consumer communications and managing relationships with clients and third parties to keep day-to-day collection operations running smoothly.

You will work closely with experienced colleagues across Europe, reporting to the Country Head Nordics and the Head of Collection in Berlin, with a hands-on role from day one. The role combines empathy, regulatory know-how, and performance in a fast-paced environment.