Customer Service Representative (f/m/d) - Sweden

PAIR Finance; Stockholms kommun; Hybride; SEK 320 000 - 420 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

28 days annual leave

Language courses

International team

Résumé du poste

PAIR Finance is expanding its Swedish team in Stockholm and seeks a Customer Service Representative who enjoys helping people, solving problems, and finding the right solution. You will communicate with consumers, clients, and third parties, handling a wide range of questions with empathy and confidence.

Join an AI-driven fintech that values customer-centric conversations, data protection, and collaborative problem-solving.

Qualifications

• Experience in B2C customer service, ideally in receivables management or debt collection.
• Strong communication and problem-solving skills with a customer-centric mindset.
• Fluent in Swedish and English, both written and spoken.

Responsabilités

• Communicate confidently with consumers, clients, and third parties via phone, email, chat, and letter; solutions-focused and concise.
• Handle legal and regulatory inquiries, including data protection requests and court files.
• Route client inquiries to the right internal contacts and ensure nothing falls through the cracks.
• Process case files in a commercially effective way and keep CRM systems accurate and up to date.
• Collect feedback from clients and consumers to improve technology and services.
• Contribute to the development of internal processes and team structures.

Connaissances

B2C customer service

Swedish & English proficiency

MS Office

Description du poste

PAIR Finance has been reshaping debt collection across Europe since 2016, combining technology and AI-powered communication to make debt collection fairer, more transparent, and more human. We work with leading European companies to create customer experiences that put people first, even when conversations involve sensitive financial matters.

We're currently expanding our Swedish team in Stockholm and are looking for a Customer Service Representative (f/m/d) who enjoys helping people, solving problems, and finding the right solution. You'll communicate directly with consumers (B2C), clients, and third parties, handling a wide range of questions and cases with empathy, confidence, and attention to detail. Whether you're resolving a complaint, supporting a customer through a complex situation, processing a case, or sharing valuable feedback with our product team, your work will have a direct impact on how people experience debt collection.

If you're a strong communicator, stay calm in challenging conversations, and thrive in a fast-paced environment where your work makes a real difference, we would love to hear from you.

Your Responsibilities:

• Communicate confidently with consumers, clients, and third parties (e.g. lawyers, debt counseling agencies, bailiffs) via phone, email, chat, and letter - always solution-oriented and to the point
• Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files
• Route client inquiries to the right internal contacts and make sure nothing falls through the cracks
• Process case files in a commercially effective way and keep CRM systems accurate and up to date
• Collect feedback from clients and consumers and feed it back into the improvement of our technology and services
• Contribute to the development of internal processes and team structures

What we're looking for:

• Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection.
• Passion for contributing to fast-paced environments and to continuously improve processes and standards.
• A solution-oriented, customer-centric mindset with a highly collaborative way of working.
• Business-level fluency in Swedish and English, both written and spoken - this is essential for the role
• Solid MS Office skills and a genuine interest in new technologies, including AI

Transparency, Execution, Ownership, Customer Centricity, Innovation and Integrity are important to us and we at PAIR Finance embody these values. We are a technology-driven company that embraces AI and intelligent tools to work smarter. We value teammates who share that curiosity, bring a creative mindset, and are excited to explore new ways of doing things.

Our offer for you:

• An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success
• Individual development opportunities and a transparent, appreciative feedback culture for your personal growth
• Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement
• A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose
• We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home
• 28 days of annual leave
• Language courses and training opportunities adapted to your individual situation
• Modern offices at international locations with fresh fruit and drinks for a feel-good working environment
• Regular team and company events to celebrate successes together

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, please do not hesitate to contact us via email ([e-mail]) - we look forward to hearing from you!

About Us

We are rethinking debt collection with our digital debt collection solution, characterized by our high customer orientation and efficiency standards. By using artificial intelligence, we are combining technology with behavioural science and so we are able to contact customers individually and in a simple way throughout the entire collection process.

Strengthened by one of the most renowned private equity firms in the fintech sector, Pollen Street, as well as partnerships with other investors such as Zalando Payments, PAIR Finance offers an excellent opportunity to dive deep into and actively shape the fintech industry.

PAIR Finance is an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.

For more information about PAIR Finance, visit www.pairfinance.com/ and www.pairfinance.com/karriere/ and www.trustpilot.com/review/www.pairfinance.com