Support Specialist - Image Guided Surgery (IGS) / Scandinavia

Brainlab Ltd.; Stockholms kommun; Hybrid; SEK 542,358 - 759,301; Full time

Job summary

Brainlab Ltd. is looking for a Support Specialist to join their team in Scandinavia, focusing on Image Guided Surgery and Digital OR technologies. The role involves installations, maintenance, and troubleshooting of imaging products in hospitals while providing top-notch customer service. Candidates should have experience in technical support, with a strong emphasis on customer relationship management. This is a travel-intensive position, requiring approximately 4 out of 5 days on the road, with training provided at headquarters in Munich.

Qualifications

• Experience in support roles, particularly in medical technology.
• Knowledge of imaging systems and medical devices is preferred.
• Strong customer relationship management skills.

Responsibilities

• Perform installations, maintenance, and repairs of imaging products.
• Troubleshoot technical issues and perform root cause analysis.
• Educate customers and staff on product usage.

Skills

Customer service skills

Troubleshooting

Technical knowledge of imaging systems

Effective communication

Analytical skills

Job description

We are seeking for a highly motivated Support Specialist in the field of Image Guided Surgery / Digital OR and Imaging covering our installed base in hospitals in Scandinavia. The position will be reporting directly to the Regional Manager and you will be based from your home office.

Your main responsibilities will be:

• Perform installations, preventive maintenance, inspections and repairs of products
• Execute SW and HW updates or upgrades
• Perform product verifications and calibrations
• Perform routine troubleshooting and root cause analysis
• Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
• Complete every installation or service assignment efficiently and in a timely manner
• Keep customer up-to-date regarding their requests and minimize down time
• Establish a professional and robust customer relationship
• Instruct and educate customer and staff in proper use of products and services
• Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
• Actively live the team approach on a regional and European level
• Keep up to date with assigned trainings, re-trainings and certifications
• Keep abreast of developments regarding Brainlab and competitive products and services
• Deliver high level customer service

Training for the role is 4 to 6 weeks and is conducted at our headquarters in Munich and also in the field with experienced colleagues.

Your assigned region is Scandinavia and you will be approximately 4 out of 5 days “on the road” in your region with occasional travel abroad.