IGS Field Support Engineer – Scandinavia

Brainlab Ltd.; Stockholms kommun; Hybrid; SEK 542,358 - 759,301; Full time

Job summary

Brainlab Ltd. is looking for a Support Specialist to join their team in Scandinavia, focusing on Image Guided Surgery and Digital OR technologies. The role involves installations, maintenance, and troubleshooting of imaging products in hospitals while providing top-notch customer service. Candidates should have experience in technical support, with a strong emphasis on customer relationship management. This is a travel-intensive position, requiring approximately 4 out of 5 days on the road, with training provided at headquarters in Munich.

Qualifications

• Experience in support roles, particularly in medical technology.
• Knowledge of imaging systems and medical devices is preferred.
• Strong customer relationship management skills.

Responsibilities

• Perform installations, maintenance, and repairs of imaging products.
• Troubleshoot technical issues and perform root cause analysis.
• Educate customers and staff on product usage.

Skills

Customer service skills

Troubleshooting

Technical knowledge of imaging systems

Effective communication

Analytical skills

Job description

Brainlab Ltd. is looking for a Support Specialist to join their team in Scandinavia, focusing on Image Guided Surgery and Digital OR technologies. The role involves installations, maintenance, and troubleshooting of imaging products in hospitals while providing top-notch customer service. Candidates should have experience in technical support, with a strong emphasis on customer relationship management. This is a travel-intensive position, requiring approximately 4 out of 5 days on the road, with training provided at headquarters in Munich.