Customer Service Team Lead: Onboarding & Coaching

DigitalTolk; Stockholms kommun; On-site; SEK 446,400 - 669,600; Full time

Job summary

A language services company in Sweden is seeking a proactive Customer Service Team Lead to oversee the onboarding process and ensure optimal team performance. The role requires strong coaching abilities and proficiency in both Swedish and English. The ideal candidate will have 1-3 years of experience in customer service leadership and a collaborative mindset. Join us to help deliver exceptional service as we break down language barriers and support diverse communities.

Qualifications

• 1-3 years of experience in customer service supervisory or team lead role.
• Experience managing teams and meeting customer-facing KPIs.
• Excellent interpersonal and coaching abilities.

Responsibilities

• Lead the onboarding process for new CS agents.
• Manage recruitment and ensure team performance.
• Monitor KPIs and set development plans for team members.

Skills

Organizational skills

Coaching abilities

Interpersonal skills

Proficiency in Swedish

Proficiency in English

Job description

A language services company in Sweden is seeking a proactive Customer Service Team Lead to oversee the onboarding process and ensure optimal team performance. The role requires strong coaching abilities and proficiency in both Swedish and English. The ideal candidate will have 1-3 years of experience in customer service leadership and a collaborative mindset. Join us to help deliver exceptional service as we break down language barriers and support diverse communities.