Nordic Head of Customer Success — Banking Onboarding Lead

North American Dental Group; Sweden; Sur place; SEK 90 000 - 120 000; Plein temps

Résumé du poste

Aura Cloud AB is seeking an experienced Head for our Customer Success Team in Stockholm. The role involves managing onboarding projects for new customers and services and ensuring ongoing customer success.

Candidates should have at least 15 years of IT project management experience, with a background in Core banking or similar. Strong relationship management and agile project management skills are crucial for this role.

Qualifications

• 15+ years in IT project management, 10 in Core banking or similar.
• Experience with B2B customers in the financial sector.
• Hands-on experience in banking application migrations.

Responsabilités

• Execute onboarding projects for new customers and services.
• Manage a team focusing on customer success metrics.
• Coordinate cross-functional dependencies for successful project delivery.

Connaissances

IT project management

Customer relationship management

Agile methodologies

Project management skills

Description du poste

Aura Cloud AB is seeking an experienced Head for our Customer Success Team in Stockholm. The role involves managing onboarding projects for new customers and services and ensuring ongoing customer success.

Candidates should have at least 15 years of IT project management experience, with a background in Core banking or similar. Strong relationship management and agile project management skills are crucial for this role.