Stockholm: Enterprise Networking Support Engineer

Ubiquiti Inc

Stockholms kommun

On-site

SEK 550,000 - 750,000

Full time

3 days ago

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Job summary

Ubiquiti Inc in Stockholm, Sweden seeks an Enterprise Networking Support Engineer to join our team. The role focuses on delivering technical support for premium customers, guiding them through complex networking issues, and sharing best practices.

The ideal candidate has hands-on networking experience, strong troubleshooting and excellent communication skills, and fluency in one major European language. This position is based in Stockholm and requires residence in Sweden.

Qualifications

Three year university degree, ideally in engineering or a technical field.
Hands-on experience in networking with routing, switching, VPNs.
Experience explaining technical concepts to non-technical users.
Strong troubleshooting skills and effective communication.
Fluency in German, Spanish or French is a plus.

Responsibilities

Provide technical support for Ubiquiti product lines via phone, web chat, and email.
Own incoming requests from start to resolution for premium customers.
Educate customers and recommend features and best practices.
Troubleshoot and diagnose issues; provide workarounds when needed.
Collaborate with stakeholders to feed feedback and drive product improvements.
Stay up-to-date on Ubiquiti products and related technologies.