Shift Lead, Teleoperations

Cota Robotics; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

First control-room lead

Own night shifts

Staffing & ops control

Close collaboration with engineers

Job summary

Cota Robotics invites applications for a control room lead position in Sweden. You will manage live operations across stores in Sweden and Finland, starting on day shifts and transitioning to nights as lead. You’ll decide escalation, optimize staffing, and drive handovers to ensure seamless shift transitions.

You will train new teleoperators and translate recurring issues into engineering improvements. Strong communication and decision-making will be critical as you guide the team through

Qualifications

• Experience in shift-based operations.
• Calm judgment when multiple things break at once.
• Comfortable with technical systems and reading robot signals.
• Ability to make decisions rather than waiting for instructions.
• Strong people skills, including supporting an operator on a tough night.
• Willingness to move onto night shifts over time.
• Willing to travel for customer-store visits to understand operations.
• Fluent in English; Swedish language skills are a plus.

Responsibilities

• Run the control room on shift, including coverage, store allocation, and escalation decisions.
• Own handover so the next shift starts with complete situational awareness.
• Train new teleoperators and set the standard for how the work gets done.
• Turn recurring exceptions into actions that engineering can address.

Skills

Shift-based operations

Calm judgment

Technical systems literacy

Reading robot feedback

Decisiveness

People skills

Willingness to travel

English fluent

Swedish a plus

Job description

About the role

You’ll run the control room while it is live: a team of teleoperators driving robots in stores across Sweden and Finland. When a shift goes sideways, the calls are yours: what gets escalated, what waits, and who takes which store. There is a customer on the other end of every one of those decisions. You’ll start on day shifts and move onto nights, because nights are where most of the operating happens and where a lead is needed most.

What you’ll do

• Run the room on shift, including coverage, store allocation, and escalation decisions

• Own handover so the next shift starts knowing exactly what happened on yours

• Train new teleoperators and set the standard for how the work gets done

• Turn recurring exceptions into something engineering can act on

What we’re looking for

• Experience in shift-based operations

• Calm judgment when several things break at once

• Comfortable with technical systems, including reading what a robot is telling you

• Willing to make decisions rather than wait for one

• Good with people, including supporting an operator having a hard night

• Willing to move onto nights over time

• Ready to travel, since visits to customer stores are part of understanding how the room should run

• Fluent in English

• Swedish is a plus

Why join

• Become the first lead in a control room that will keep growing under you

• Start on days while learning the room, then take ownership of nights

• Have a real say in how we staff and run robot operations as we scale

• Work closely with the engineers building what you operate