Services Sales Manager, EMEA | UK, Germany, Norway, Sweden & Finland

M-Files; Sweden; Hybrid; SEK 900,000 - 1,300,000; Full time

Benefits offered by this job

Global team

Flexible work-life balance

Competitive compensation

Job summary

M-Files is seeking a dynamic Services Sales Manager to join our EMEA team. This hands-on role will scope, price, and present implementation services, managed services and premium support as part of new deals and expansion opportunities.

You will collaborate with Direct Sales and our Services team to grow the services business and deliver best-in-class solutions. You will proactively identify new service opportunities, tailor proposals, manage the services pipeline, and stay current with the

Qualifications

• : 3+ years of experience selling professional services, implementation projects or managed services in SaaS, enterprise software or IT consulting.
• : Track record of meeting or exceeding targets (examples shareable).
• : Consultative, value-based selling to business and IT decision-makers, including senior stakeholders.
• : Scoping and pricing services deals, writing SoWs, protecting margin.
• : Selling services into existing customer base (upsell/cross-sell) alongside new deals.
• : Understanding cloud/SaaS implementations and project lifecycles; talk credibly with delivery/tech teams.
• : Experience with CRM tools (e.g., Salesforce) and forecasting.

Responsibilities

• Scope, price and present implementation services, managed services and premium support as integrated parts of new customer deals and expansion opportunities.
• Proactively identify new services opportunities within existing customers and collaborate with Sales to close them.
• Partner with Direct Sales to understand customer needs and tailor service offerings accordingly.
• Work with Services customer team to identify value-driven proposals for customers.
• Ensure every service package is accurately scoped and priced for maximum value and time-to-value.
• Build strong customer relationships to uncover additional service needs.
• Track and report on the services sales pipeline and outcomes.
• Stay up to date on M-Files' services portfolio and market trends in EMEA.

Skills

Sales experience

Consultative selling

CRM tools

Pipeline management

English fluency

Communication

Negotiation

Presentation

Team player

Tools

Salesforce

Job description

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

To learn more about us we encourage you to visit https://m-files.com/

About the role

We are looking for a dynamic, results-driven Services Sales Manager to join our EMEA team . This is a role for an active, hands‑on person who is not afraid to pick up the phone, and who is also a true team player. In this pivotal role, you will work closely with our Direct Sales teams and our Services customer team to grow our services business and make sure customers receive best‑in‑class solutions and ongoing support.

What you will do

• Scope, price and present implementation services, managed services and premium support as an integrated part of new customer deals and expansion opportunities
• Proactively identify new services opportunities within our existing customer base and work with Sales to close them
• Partner with Direct Sales to understand customer needs and tailor service offerings accordingly
• Work closely with our Services customer team to identify value-driven proposals for our customers
• Ensure every service package is accurately scoped and priced for maximum customer value and optimal time-to-value
• Build strong customer relationships that uncover additional service needs
• Track and report on the services sales pipeline and outcomes
• Stay up to date on M-Files' evolving services portfolio and on market trends in EMEA

Requirements

What you bring

• 3+ years of experience selling professional services, implementation projects or managed services in SaaS, enterprise software or IT consulting
• A track record of meeting or exceeding targets, with examples you can share
• Experience with consultative, value-based selling to business and IT decision-makers, including senior stakeholders
• Skill in scoping and pricing services deals, including working from effort estimates, writing SoWs and protecting margin
• Experience selling services into an existing customer base (upsell and cross-sell) alongside new-business deals
• Solid understanding of cloud and SaaS implementations, integrations and the typical project lifecycle, and the ability to discuss solutions credibly with delivery and technical teams
• Experience with CRM tools (such as Salesforce), pipeline management and forecasting
• A proactive, self-driven approach: you are comfortable picking up the phone and reaching out to customers
• A team-player mindset, with the ability to work closely with both Services and Sales
• Strong communication, negotiation and presentation skills
• Fluency in English

Nice to have

• Background in content management, document management, workflow automation or AI-driven information management
• Additional European languages (for example German or a Nordic language)

What success looks like

• Within 6 months, you have built a healthy services pipeline across your region
• Within 12 months, you are a trusted partner to both Sales and Services, and your proposals consistently win and deliver value
• The role can be based in the Nordics, DACH region, or the UK.
• Candidates must already reside in and have valid work authorization for the country in which they will be employed, as relocation or visa sponsorship is not available for this role.

Benefits

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

Make It Happen- We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.

Help Others- We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.

Love Customers- We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

What we offer

• An international team of top performers
• An inclusive and dynamic culture, both virtual and in person
• The opportunity to contribute to our success and growth globally
• Flexible work/life balance
• A competitive compensation and benefits package

Does this sound exciting to you?

The position will be filled as soon as we find the right candidate, and we are reviewing applications on an ongoing basis.

This role can be based in the Nordics, DACH region, or the UK. Valid residency and work authorization are required, and no relocation or visa sponsorship is available.