Senior ServiceNow Technical Consultant

Us3 Ltd; Stockholms kommun; On-site; SEK 1,100,000 - 1,600,000; Full time

Job summary

Us3 Ltd in Stockholm is seeking an experienced Senior Technical Consultant to deliver high-quality ServiceNow solutions, guide customers through platform improvements, and provide technical leadership across engagements. The ideal candidate will have hands-on expertise in ServiceNow offerings, strong problem-solving skills, and a track record of mentoring teams.

You will collaborate with customers in workshops, document technical requirements, and help integrate AI into workflows to drive

Qualifications

• Minimum 8+ years in ServiceNow professional services or consulting.
• Proven ability to integrate AI into workflows and decision-making.
• Strong analytical and problem-solving skills essential.
• Excellent written and verbal communication with clients.
• Experience mentoring consultants and reviewing technical deliverables.

Responsibilities

• Review and guide complex technical deliverables across ServiceNow projects.
• Lead and mentor Technical Consultants and Associate Technical Consultants.
• Provide technical leadership and independently run engagements.
• Collaborate to analyze and resolve complex issues with customers.
• Document business and technical requirements and workshops.
• Provide oversight and conduct unit testing of developed code.
• Contribute to engagement status reports and risk tracking.
• Identify opportunities to integrate AI into workflows and processes.

Skills

8+ years ServiceNow consulting

AI integration in workflows

Analytical and problem-solving

Client-facing communication

Mentoring consultants

Education

CSA

CAD

CIS

Job description

We are looking for an experienced Senior Technical Consultant with strong ServiceNow Professional Services or Consulting experience to deliver high-quality technical solutions, guide customers through platform improvements, and provide technical leadership across ServiceNow engagements.

The successful candidate will have hands‑on expertise in one or two ServiceNow offerings, strong problem-solving capabilities, and the ability to integrate AI into workflows, decision‑making, and business processes.

Key Responsibilities

• Review and guide advanced technical deliverables, including configuration, integrations, testing, and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation, and customer value.
• Provide technical leadership and independently run projects.
• Work collaboratively to analyse and resolve complex technical issues.
• Guide customers through technical discussions and documentation, driving innovation and consistent delivery.
• Complete required documentation, including business requirement workbooks covering the technical aspects of solutions.
• Participate in customer workshops to assess current processes and establish future-state processes.
• Provide oversight and conduct unit testing of code developed by partner or customer employees.
• Provide feedback to product development teams to improve products based on customer experiences.
• Contribute to weekly or bi‑weekly engagement status reports, providing clear visibility of utilisation, risks, and actions.
• Identify opportunities to integrate AI into workflows, decision‑making, and problem‑solving.

Essential Skills and Experience

• 8+ years of ServiceNow Professional Services or Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into workflows, decision‑making, or problem‑solving.
• Relevant ServiceNow certifications aligned to the workflow, such as CSA, CAD, and CIS.
• Expertise in one or two ServiceNow offerings, with the ability to provide prescriptive guidance and maintain platform health through hands‑on technical leadership.
• Experience in technical solution delivery, configuration, integrations, testing, and documentation.
• Strong analytical and problem‑solving skills.
• Ability to work independently and collaboratively across complex engagements.
• Strong customer‑facing communication and workshop facilitation skills.
• Experience mentoring technical consultants and reviewing technical deliverables.

Certifications

Candidates should hold relevant ServiceNow certifications aligned with their area of expertise, including:

• CSA: Certified System Administrator
• CAD: Certified Application Developer
• CIS: Certified Implementation Specialist