Service Reliability Lead — Incident & Uptime Champion

Björn Lundén AB; Böle; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Flexible work opportunities

Healthy work-life balance

Competitive benefits

Job summary

Björn Lundén AB in Sweden is seeking a Service Reliability Manager to ensure the operational reliability of customer services. In this role, you will coordinate incident management, monitor service performance, and work closely with various teams to improve processes.

The position requires at least 5 years of relevant experience, strong communication skills, and the ability to work under pressure. This is an excellent opportunity to join a growing company focused on building reliable services in an international environment.

Qualifications

• At least 5 years of relevant experience in service reliability or incident management.
• Experience coordinating cross-functional teams with technical and business stakeholders.
• Solid understanding of service availability and operational risk.

Responsibilities

• Ensure availability and operational reliability of customer-facing services.
• Coordinate incident management and operational communication.
• Monitor service performance and drive improvements.

Skills

Service reliability

Incident management

Operational risk

Strong communication skills

Collaboration

Tools

Monitoring tools

Incident tooling

Job description

Björn Lundén AB in Sweden is seeking a Service Reliability Manager to ensure the operational reliability of customer services. In this role, you will coordinate incident management, monitor service performance, and work closely with various teams to improve processes.

The position requires at least 5 years of relevant experience, strong communication skills, and the ability to work under pressure. This is an excellent opportunity to join a growing company focused on building reliable services in an international environment.