Service Reliability Lead

Björn Lundén AB; Hudiksvalls kommun; Hybrid; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Flexible work opportunities

Wellness programs

Job summary

Björn Lundén AB in Sweden is looking for a Service Reliability Manager to ensure the operational reliability of customer-facing services. This role involves coordinating incident management, monitoring service performance, and improving operational processes.

The ideal candidate has 5+ years of experience in service reliability, strong communication skills, and a collaborative mindset. The position focuses on bringing clarity during high-pressure situations and improving overall service stability.

We offer a competitive salary, benefits, and flexible working conditions in a growing company dedicated to employee wellbeing.

Qualifications

• At least 5 years of relevant experience in service reliability or similar roles.
• Experience coordinating cross-functional teams.
• Strong understanding of service availability and operational risk.

Responsibilities

• Ensure availability and stability of customer-facing services.
• Manage incident management and service performance.
• Drive improvements through collaboration and follow-ups.

Skills

Service reliability

Incident management

Operational reliability

Communication skills

Cross-functional team coordination

Job description

Björn Lundén AB in Sweden is looking for a Service Reliability Manager to ensure the operational reliability of customer-facing services. This role involves coordinating incident management, monitoring service performance, and improving operational processes.

The ideal candidate has 5+ years of experience in service reliability, strong communication skills, and a collaborative mindset. The position focuses on bringing clarity during high-pressure situations and improving overall service stability.

We offer a competitive salary, benefits, and flexible working conditions in a growing company dedicated to employee wellbeing.