Service Management (ITSM) Consultant

Matrix42 AG; Stockholms kommun; Hybrid; SEK 334,800 - 558,000; Full time

Benefits offered by this job

Occupational pension via Länsförsäkringar

Private Health Care Insurance

30 days of vacation

Sport benefit of 2000 SEK/year

Career framework for growth

Job summary

Matrix42 AG is seeking a self-driven Service Management (ITSM) Consultant to support our team in Sweden. You will be responsible for implementing IT and Enterprise Service Management solutions, enhancing customer experiences.

The ideal candidate will have 1-3 years of relevant experience, strong ITSM knowledge, and excellent communication skills. Enjoy a hybrid work model, comprehensive health care, and a supportive career framework.

Qualifications

• 1–3 years of experience with software implementation projects.
• Proven track record in IT or Enterprise Service Management.
• Passionate about customer service and experience.

Responsibilities

• Deliver and configure Matrix42 IT and Enterprise Service Management solutions.
• Partner with customers to address workplace challenges.
• Design and optimize service management solutions.

Skills

IT Service Management (ITSM)

Enterprise Service Management (ESM)

Python scripting

SQL knowledge

REST APIs understanding

Strong communication skills

Tools

Easit

ServiceNow

Nilex

Wendia

Marval

BMC Footprints

Cherwell

Job description

Your mission

We are now looking for a self-driven Service Management (ITSM) Consultant to join our Swedish team! The ideal candidate has a proven track record of implementing IT or Enterprise Service Management solutions, with both technical and process consultancy experience. You will be responsible for delivering and configuring Matrix42 Professional IT and Enterprise Service Management solutions for our Swedish and Scandinavian customers.

Your profile

• Have a good understanding of IT Service Management (ITSM), Enterprise Service Management (ESM), and ITIL practices and the use cases they serve.
• Have at least 1–3 years of experience working with software implementation projects, or with the administration/continuous development of Service Management software such as Easit, Nilex, Wendia, Marval, Cherwell, BMC Footprints, ServiceNow, or similar.
• Are passionate about working with customers and providing an excellent customer experience.
• Consider yourself a solution-oriented and technical person who enjoys solving real-world business challenges by digitalizing and automating workflows and manual tasks.
• Have scripting skills (e.g., Python), knowledge of Linux terminal commands, SQL, and an understanding of REST APIs — all of which are considered a strong advantage.
• Are able to work both independently and collaboratively with colleagues, with a proactive approach and strong oral and written communication skills.
• Are a native-level Swedish speaker with the ability to communicate fluently in English as well. Finnish is appreciated but not mandatory.

Why us?

• At Matrix42, you will work as a Solution Consultant, partnering directly with customers to design, implement, and optimize service management solutions that address complex digital workplace challenges and deliver measurable business value.
• We empower our consultants with modern tools and continuously invest in innovation, including the integration of AI into our delivery workflows, enabling you to enhance efficiency, automate processes, and elevate the customer experience.
• If you are passionate about IT Service Management, enjoy solving customer challenges, and thrive in a collaborative environment where expertise, ownership, and continuous improvement are key, this role offers a strong opportunity to grow and make an impact

Our Benefits

• Additional occupational pension via Länsförsäkringar (ITP1 model)
• Private Health Care Insurance via Länsförsäkringar to have quick access to comprehensive healthcare
• 30 days of vacation every year to relax and recharge
• A sports benefit of 2000 SEK/year to keep fit and have fun
• Career framework to support your professional and personal growth
• Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the officein central Stockholm - whenever it makes sense.
  And that’s just the beginning. Ask us what else is waiting for you!

Your contact person

Send us your application, in English including your salary requirements and earliest possible starting date, directly through our online portal via the "Apply for this job" button. If you have any questions, please do not hesitate to contactDiane Djongoue.

We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations. We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.