Service Management & AI Leader — Automation & Strategy

Sinch AB; Stockholms kommun; Hybrid; SEK 781,200 - 903,960; Full time

Job summary

Sinch AB is seeking a Manager for Service Management & Artificial Intelligence in Stockholm, Sweden. You will lead a team to establish service management processes, enhance operational excellence, and innovate with AI capabilities. The ideal candidate has over 5 years of experience in service management and strong technical expertise in automation tools like Atlassian.

This hybrid role offers the opportunity to work in a dynamic environment focused on driving improvement in customer experience and service delivery.

Qualifications

• 5+ years in Service Management roles delivering in enterprise environments.
• Experience in Automation and Technology leadership roles.
• Strong grounding in data privacy, DLP, PII handling, and audit requirements.

Responsibilities

• Lead and develop a team of 5–10 individuals promoting high engagement.
• Accountable for the stability and refinement of Service Management platforms.
• Drive end-to-end thinking and execution towards more automation.

Skills

Service Management

Automation

Team Leadership

Stakeholder Management

Communication

Education

Bachelor’s in Computer Science

Master’s preferred

Tools

Atlassian Suite

Microsoft 365

Jira

Slack

Azure AD

Okta

Job description

Sinch AB is seeking a Manager for Service Management & Artificial Intelligence in Stockholm, Sweden. You will lead a team to establish service management processes, enhance operational excellence, and innovate with AI capabilities. The ideal candidate has over 5 years of experience in service management and strong technical expertise in automation tools like Atlassian.

This hybrid role offers the opportunity to work in a dynamic environment focused on driving improvement in customer experience and service delivery.