AI-Driven Service Management Lead

Sinch; Stockholms kommun; Hybrid; SEK 781,200 - 903,960; Full time

Job summary

Sinch is looking for a Manager Service Management & Artificial Intelligence to lead and develop a team in Stockholm. You will drive operational excellence and innovate through AI and automation.

The ideal candidate has over 5 years of experience in service management, a strong technical background, and excellent communication skills. This hybrid role encourages engagement and collaboration to optimize service delivery.

Qualifications

• 5+ years in Service Management and Technology leadership roles.
• Hands-on experience with Service Management platforms.
• Strong knowledge of enterprise IT systems.

Responsibilities

• Lead and develop a team for high engagement.
• Ensure operational excellence in service management.
• Drive innovation with AI and automation.

Skills

Leadership skills

Communication

Stakeholder management

Operational excellence

Process management

Education

Bachelor's in Computer Science, Engineering, or related field

Tools

Atlassian Suite

Microsoft 365

Jira

Slack

Azure AD

Okta

Job description

Sinch is looking for a Manager Service Management & Artificial Intelligence to lead and develop a team in Stockholm. You will drive operational excellence and innovate through AI and automation.

The ideal candidate has over 5 years of experience in service management, a strong technical background, and excellent communication skills. This hybrid role encourages engagement and collaboration to optimize service delivery.