Senior Service Management & AI Leader

Sinch; Sweden; Hybrid; SEK 600,000 - 800,000; Full time

Job summary

Sinch is seeking a Manager for Service Management & Artificial Intelligence in Stockholm. This role involves leading a team, driving operational excellence in service management platforms, and integrating AI capabilities.

The ideal candidate will have 5+ years of experience in Service Management and a strong technical background. Sinch values innovation and engagement, aiming to enhance user experiences across the organization.

Qualifications

• 5+ years of experience in Service Management and Technology leadership.
• Hands-on experience with Service Management platforms from design to operations.
• Proven ability to influence and lead change.
• Strong grounding in data privacy and compliance.

Responsibilities

• Lead, motivate, and develop a team of 5-10 individuals.
• Drive stability, refinement, and standardization of platforms.
• Accountable for IT process execution and improvements.
• Champion Agentic AI adoption and automation capabilities.
• Define and drive the vision for IT products in scope.

Skills

Service Management

Automation

Leadership

Stakeholder Management

Communication

Education

Bachelor's in Computer Science or Engineering

Master's preferred

Tools

Atlassian Suite

Microsoft 365

Jira

Slack

Azure AD

Okta

Job description

Sinch is seeking a Manager for Service Management & Artificial Intelligence in Stockholm. This role involves leading a team, driving operational excellence in service management platforms, and integrating AI capabilities.

The ideal candidate will have 5+ years of experience in Service Management and a strong technical background. Sinch values innovation and engagement, aiming to enhance user experiences across the organization.