Hybrid IT & Operations Leader — AI-Driven Productivity

Doconomy AB; Stockholms kommun; Hybrid; SEK 700,000 - 950,000; Full time

Benefits offered by this job

Location & Flexibility

Team

Tools

Equipment

Insurance & Wellbeing

Pension

Wellness

Time Off

Job summary

Doconomy AB in Stockholm is seeking an IT & Operations Manager to lead our IT function, including security, systems, and tooling. You will drive smarter ways of working and support the entire organization with robust technology.

You will shape IT processes, manage vendor relationships, and promote AI-driven automation while collaborating in a fast-paced, hybrid environment that values security and efficiency.

Qualifications

• Proven experience in an IT support, systems administration, or operations role.
• Strong knowledge of IT systems, hardware, software, and network technologies.
• Experience with ticketing systems, including Jira.
• Experience supporting macOS and managing devices through Apple Business Manager and Iru.
• Proficiency with Google Workspace administration.
• Understanding of IT security and risk management. Experience with Vanta, SOC 2, or ISO 27001 is a strong plus.
• Hands-on experience with AI tools and automation, and a genuine interest in agentic ways of working.
• Excellent communication and service skills, with a problem-solving attitude. (English is our working language)
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A proactive and enthusiastic approach to learning new technologies and improving processes.
• Business understanding: you see tools as investments and care about both cost and value.
• Familiarity with hybrid work environments and strong advocacy for hybrid work models, fostering productivity and collaboration across distributed teams.

Responsibilities

• Own and maintain IT security policies, access controls, and compliance standards.
• Evaluate, procure, and manage software, systems, and external IT vendors.
• Manage and continuously improve the company's IT infrastructure, systems, and tools.
• Provide timely and professional technical support, troubleshooting, and incident management.
• Manage the full lifecycle of IT hardware and equipment.
• Manage IT onboarding and offboarding, ensuring appropriate access and security.
• Provide training and guidance on IT best practices and security.
• Identify opportunities to improve IT processes, automate workflows, and enhance operational efficiency.
• Drive adoption of AI, automation, and agentic ways of working to improve productivity.

Skills

IT security

Access controls

Compliance standards

Vendor management

IT infrastructure

Technical support

macOS support

Apple Business Manager

Google Workspace

AI tools

Automation

Hybrid work

English proficiency

Tools

Jira

Apple Business Manager

Iru

Google Workspace

Job description

Doconomy AB in Stockholm is seeking an IT & Operations Manager to lead our IT function, including security, systems, and tooling. You will drive smarter ways of working and support the entire organization with robust technology.

You will shape IT processes, manage vendor relationships, and promote AI-driven automation while collaborating in a fast-paced, hybrid environment that values security and efficiency.