Service Engineer

Super Micro Computer Spain, S.L.; Falu kommun; On-site; SEK 357,120 - 580,320; Full time

Benefits offered by this job

Competitive monthly salary

Supermicro Academy training

Collaborative team environment

Challenging assignments

40-hour work week

Friendly atmosphere

Job summary

Supermicro is seeking a Datacenter System Engineer to support our Netherlands branch, helping customers in Iceland and beyond. You will handle server hardware issues, offering remote and on-site service, and join a close team dedicated to high-quality support.

The role emphasizes customer satisfaction, multicultural collaboration, and opportunities to broaden IT knowledge through the Supermicro Academy and diverse assignments.

Qualifications

• Completed senior vocational education in IT or equivalent experience.
• Strong command of English, both written and spoken.
• Experience in 1st and 2nd line IT support.
• Experience in datacenters is a plus.
• Good communication and interpersonal skills.
• Analytical and problem-solving mindset with the ability to learn quickly.
• Able to work independently and under pressure.
• Basic knowledge of Windows OS and Linux.
• Basic knowledge of system management (networks, servers, databases).
• Presentable with professional demeanor.

Responsibilities

• Accept, register and resolve server hardware problems for international customers.
• Provide remote and on-site support and document cases.
• Learn quickly across diverse IT areas and expand technical breadth.
• Contribute to customer satisfaction in a multicultural environment.
• Travel occasionally to service customers as needed.

Skills

Excellent English

1st and 2nd line support

Communication skills

Analytical and problem-solving mindset

Quick learner

Work under pressure

Windows knowledge (basic)

Linux knowledge (basic)

Systems management knowledge (networks

Education

Senior IT vocational education or equivalent experience

Job description

Job Summary

1st / 2nd line Datacenter System Engineer

For our branch in the Netherlands (s-‘Hertogenbosch) we are looking for an expansion of our current team of colleagues in the service department to support our customers in Iceland. Supermicro has been a household name in the field of Motherboards, Servers and total solutions for more than 30 years, where we provide service based on service contracts for large customers in various sectors.

Essential Duties And Responsibilities

As a Datacenter System Engineer you are responsible for accepting, registering and solving various problems in the field of server hardware. We analyze and solve problems for our international customers both remotely and at the customer location. This role offers the opportunity to quickly become familiar with many different aspects of IT at various customers. This makes it an excellent opportunity to broaden your knowledge and experience and thus lay the foundation for the future of your career. You will be part of a very close team with a good working atmosphere.

Customer satisfaction is the focus in this position. You get satisfaction from solving problems and can work in an environment with different cultures and nationalities.

You are flexible and willing to travel occasionally to serve our customers.

Qualifications

• A completed (senior) vocational education towards IT or comparable level obtained through experience.
• You have an excellent command of the English language.
• You have experience with 1st and 2nd line support.
• Experience in datacenters is an advantage.
• You have good communication skills.
• Analytic and problem-solving mindset
• You quickly gain knowledge.
• You can perform individually and under pressure.
• You have (basic) knowledge of the Windows OS/Linux.
• You have (basic) knowledge of system management (networks, servers, databases).
• You are representable.

Benefits

• A competitive monthly salary.
• An extensive education and training offer within the Supermicro Academy to further develop your knowledge and experience.
• Surrounded by colleagues within your field to brainstorm with.
• Various and challenging assignments.
• A working week based on 40 hours.
• A close team with a good working atmosphere.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.