Senior GC Developer

Swedbank; Sundbybergs kommun; On-site; SEK 750,000 - 950,000; Full time

Benefits offered by this job

Share-based reward programme Eken

Company pension plan

Employee offers for banking products

Health insurance

Job summary

Swedbank in Stockholm area seeks a seasoned Genesys Cloud specialist to develop, test, and manage systems for the contact center platform. You will collaborate with agile teams to deliver customer-centric solutions and shape innovative experiences.

The role requires deep Genesys Cloud skills, design of call, email, and message flows, data actions, and secure OAuth. You will work across Dev, UAT and Production, optimize performance, and support integration with Angular front-end.

Qualifications

• Core Genesys Cloud skills and experience in designing inbound/outbound call, email, and message flows.
• Data actions connecting to RESTful Spring Boot services and troubleshooting integrations.
• Experience with Platform API, Notifications API, Analytics API.
• Scripting of dynamic Agent Scripts within Genesys Cloud Embeddable Framework.
• Web Messaging (v3) deployment and journey tracking.
• Knowledge of outbound dialing modes: Predictive, Power, Agentless.
• Secure authentication flows (OAuth) including Authorization Code, Client Credentials, PKCE).
• Minimum 3+ years of relevant education (Computer Science, IT, Software Engineering).
• At least 3+ years in IT industry with software development, integrations or cloud platforms.

Responsibilities

• Build and maintain intelligent IVR and routing flows.
• Collaborate with Java/Spring Boot teams on integrations and data models.
• Use Terraform for Genesys Cloud configuration across environments.
• Analyze and optimize performance, including API rate limits.
• Support embedding Genesys widgets into the Angular-based desktop.

Skills

Genesys Cloud

Genesys Cloud Architect

Data actions & integrations

Genesys SDKs & APIs

Scripting

Web Messaging & Digital

Outbound campaigns

OAuth security

Education & Experience

Education

BSc in Computer Science

Job description

Do you enjoy working in a dynamic and evolving environment where your ideas matter and your expertise helps create real value for people? At Swedbank, we believe in building solutions that make everyday life easier and more secure for our customers — and we want you to be part of that journey.

What you can do at Swedbank

• Develop, test, analyze and manage systems/applications for Swedbank's Contact Center platform
• Work together with other developers and agile teams to deliver the best solution for our customer centre
• Shape innovative customer experience solutions
• Work in a collaborative, forward‑thinking, and supportive work environment
• Enjoy professional growth opportunities

Required Skills and Experience

• Core Genesys Cloud skills
• Genesys Cloud Architect: Designing inbound/outbound call, email, and message flows, including reusable tasks and secure flows
• Data actions & integrations: Building and troubleshooting data actions that connect to RESTful Spring Boot services
• Genesys SDKs & APIs: Experience with the Platform API, Notifications API (WebSockets), and Analytics API
• Scripting: Creating dynamic Agent Scripts integrated with the Genesys Cloud Embeddable Framework
• Web Messaging & Digital: Implementing Web Messaging (v3) with custom deployment and journey tracking
• Outbound campaigns: Configuring Predictive, Power, and Agentless dialing modes
• Security (OAuth): Implementing secure authentication flows (Authorization Code, Client Credentials, PKCE)
• Minimum 3+ years of relevant education (Computer Science, Information Technology, Software Engineering, or similar)
• At least 3+ years of experience in the IT industry, ideally within software development, integrations, or cloud‑based platforms

Key Responsibilities

• Build and maintain intelligent, customer‑friendly IVR and routing flows
• Collaborate closely with Java/Spring Boot teams on integrations and data models
• Use CX as Code (Terraform provider for Genesys Cloud) to manage configuration across Dev, UAT, and Production environments
• Analyze and optimise performance, including API rate limits and notifications
• Support teams embedding Genesys widgets into our custom Angular agent desktop

Benefits and Opportunities

• Personal and professional growth through self‑leadership and continuous development
• Meaningful work that positively impacts our workplace, our customers, and society
• An open and collaborative culture that encourages cross‑functional teamwork and provides networking opportunities
• A supportive and inclusive environment promoting a balanced and sustainable work‑life with flexible working conditions when suitable for the role
• Benefits such as share‑based reward programme Eken, company pension plan, employee offers for banking products, and health insurance

Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome.