Senior Data Analyst, Product & Customer Insights

Voyado; Norrköpings kommun; On-site; SEK 650,000 - 1,000,000; Full time

Benefits offered by this job

30 days vacation

Wellness allowance

Personal development opportunities

Summits and team activities

Four days from office and one day from

Job summary

Voyado is seeking a Senior Data Analyst, Product & Customer Insights to join our internal Data & Analytics team. You’ll analyze how customers use Voyado’s products and translate findings into actions that improve value and outcomes.

You’ll partner with Product, Customer Success, Marketing, and Account Management to define KPIs, prototype analytics concepts, and explore AI-powered insights for self-service analytics and alerts.

Qualifications

• Several years of experience within data analysis, product analytics, customer analytics, or a similar field.
• Strong SQL skills and experience exploring and working with complex datasets.
• Solid understanding of data modelling and analytical data structures.
• Experience defining KPIs, metrics, or measurement frameworks.
• Strong data visualization and storytelling skills.
• Experience collaborating with multiple stakeholder groups and communicating with both technical and non-technical audiences.

Responsibilities

• Analyzing product adoption, engagement, feature usage, and customer behavior across Voyado’s product portfolio and turning it into clear insights and business recommendations.
• Helping Customer Success and Account Management better understand customer health, risks, and opportunities.
• Defining and validating KPIs, metrics, and measurement frameworks together with stakeholders.
• Contributing to how Voyado measures and communicates customer value and value realization.
• Prototyping analytical solutions that can later be operationalized and scaled with the Data & Analytics team.
• Exploring AI-powered and self-service analytics, including conversational analytics, intelligent alerts, and automated insight delivery.

Skills

SQL

Data modelling

Data storytelling

KPIs & metrics

Stakeholder collaboration

Job description

Voyado is seeking a Senior Data Analyst, Product & Customer Insights to join our internal Data & Analytics team. You’ll analyze how customers use Voyado’s products and translate findings into actions that improve value and outcomes.

You’ll partner with Product, Customer Success, Marketing, and Account Management to define KPIs, prototype analytics concepts, and explore AI-powered insights for self-service analytics and alerts.